Bianca Galindo
Riverside
Summary
Experienced in service coordination and customer support, with a knack for juggling schedules, managing details, and maintaining positive relationships. Friendly, proactive, and always focused on getting things done right.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
That Guy Services
04.2023 - Current
- Resolved customer inquiries efficiently using CRM software and communication tools.
- Assist customers with scheduling, questions, and general service support regarding pest services & promotions.
- Route and schedule pest control technicians throughout Southern California, from Ventura to Chula Vista
- Manage daily schedules and adjust routes as needed to keep services running smoothly for about 10 stops a day.
- Act as a go-between for customers, technicians, and management
- Handle last-minute changes, urgent requests, and customer concerns in a calm, professional manner
- Manage accounts, residential & apartment homes.
- Build rapport with clients, property managers, and residents.
- Data entry in everyday tasks such as invoicing, and submitting documents in specific software.
- Keep record of all phone calls, and emails.
- Assisted in training new team members on customer service protocols and best practices.
- Managed high-volume inbound calls, ensuring timely responses to customer requests.
- Collaborated with cross-functional teams to address service issues and improve client satisfaction.
- Review customer orders/sales
- Monitor and identify chemical usage & upload them to the state
Creative Design Intern
Bradshaw Homes
01.2023 - 04.2023
- Gained valuable hands-on experience working on diverse projects for showcases
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Presented template design options and discussed preferences.
Warehouse Associate
US Logistics
08.2022 - 01.2023
- Packaged and labeled products for shipment according to company specifications.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
Education
High School Diploma -
La Sierra High School
Riverside, CASkills
- Customer service
- Active listening/Empathy
- CRM software proficiency
- Account management
- Order fulfillment
- Recordkeeping strengths
- Coordination
- Data entry
- Process optimization
- Order processing
- Problem resolution
- Route management
Certification
CPR Certified
Languages
Spanish
Limited Working
Timeline
Customer Service Representative
That Guy Services
04.2023 - Current
Creative Design Intern
Bradshaw Homes
01.2023 - 04.2023
Warehouse Associate
US Logistics
08.2022 - 01.2023
High School Diploma -
La Sierra High School