BHUVANESWARI VENKATESWARAN CHELLIAH
Calgary,Alberta
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Scotiabank
12.2021 - 01.2024
- Processed financial transactions like deposits, withdrawals and bill payments as per standardized operating procedures, industry regulations and Bank's Code of Conduct and Ethics
- Taking a proactive approach to discovering customer's needs and listening to understand what they are asking for
- Processing day to day transactions
- Nurturing rich, long-standing relationships
- Contributing to the Branch's targets by identifying and fulfilling simple sales opportunities
- Being a technology expert and sharing my knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
- Responded and resolved customers' concerns using standard procedures and escalating non-standard activities, as necessary
- Connected personally with customers to advise them appropriately and clearly on banking solutions and processes
- Demonstrated success in a target-based performance environment, as well as contributed positively to a team-oriented work environment
STORE CLERK
Panorama Mountain Resort
06.2020 - 08.2020
- Interacted with over 50 customers daily
- Maintained store and products in a clean, orderly fashion for presentation to guests
- Provided immediate response to product and service shortfalls
- Cashiered with two cash registers at once in tandem to maximize customer flow.
BUSINESS SUPPORT EXECUTIVE
Geojit Financial
11.2017 - 06.2019
- Achieved Mutual fund sales for about $50000 cad per year & maintained petty cash register
- Account Opening for Trading and Mutual Funds and Insurance
- Assisted customers with filling out and submitting Account Opening and withdrawal forms
- Provided Client support through Phone and Email regarding difficulties with client account
- Composed and edited correspondences and memos.
CUSTOMER INTERACTIVE EXECUTIVE
Reliance Mutual Fund
10.2009 - 01.2011
- Handled 150 to 200 calls on daily basis related to Investor s Queries, complaints
- Interacted directly with Asset Management Company in order to give on call solutions to customers
- Worked as an Internal Auditor for the complaints raised by the inbound agents
- Organized and prioritized work to complete assignments in a timely, efficient manner
- Acquired new business and drove revenue streams by providing cutting-edge services to clients.
CUSTOMER SERVICE EXECUTIVE
HDFC Mutual Fund
10.2007 - 01.2009
- Answered more than 200 inbound calls from customers daily
- Upsold additional products and services enhancing value of previous customer purchases and driving revenue growth
- Answered questions from customers by phone and email, offering company details and policy information
- Updated account information after customer calls and noted client concerns and issues
- Handled both inbound and outbound calls as per daily targets.
Education
Diploma - Medical Office Assistant
Alberta Education Centre
Calgary, AB01-2026
B.COM ( C0MMERCE) - Accounting And Finance
VALLIAMMAL COLLEGE FOR WOMEN
CHENNAI, INDIA04-2007
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Computer proficiency
- Administrative support
Languages
English
Full Professional
Tamil
Native or Bilingual
Certification
First Aid and CPR Certified.
Typing speed 37WPM and 97% Accuracy.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Scotiabank
12.2021 - 01.2024
STORE CLERK
Panorama Mountain Resort
06.2020 - 08.2020
BUSINESS SUPPORT EXECUTIVE
Geojit Financial
11.2017 - 06.2019
CUSTOMER INTERACTIVE EXECUTIVE
Reliance Mutual Fund
10.2009 - 01.2011
CUSTOMER SERVICE EXECUTIVE
HDFC Mutual Fund
10.2007 - 01.2009
Diploma - Medical Office Assistant
Alberta Education Centre
B.COM ( C0MMERCE) - Accounting And Finance
VALLIAMMAL COLLEGE FOR WOMEN