Bhupinderjeet Sandhu
Brampton,ON
Summary
With a proven track record at Aero fleet Services, I excel in optimizing dispatch operations and enhancing team efficiency. Leveraging dispatch software expertise and exceptional stress tolerance, I've significantly improved response times and customer satisfaction. My ability to make quick decisions and foster positive relationships showcases my comprehensive skill set in dynamic environments. Experienced with managing dispatch operations and coordinating logistics. Utilizes effective communication and organizational skills to ensure smooth operations. Knowledge of time management and problem-solving techniques to enhance team performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dispatcher Trainee
Aeroport Taxi and Limo Services
03.2024 - Current
- Elevated trainee retention rates with consistent support and feedback during the training process.
- Strengthened multitasking abilities in dispatcher trainees by incorporating multiple tasks into simulations requiring simultaneous attention.
- Reduced response times by instilling efficient call handling techniques in dispatcher trainees during their training period.
- Boosted overall dispatcher competency with thorough instruction on industry-specific technology systems and software applications.
- Directed dispatching, routing, and tracking of 200 fleet vehicles.
Dispatcher
Aerofleet Services
08.2022 - 03.2024
- Implemented effective strategies for managing peak periods, ensuring smooth operations during busy times.
- Leveraged advanced knowledge of local geography to quickly direct drivers toward optimal routes and destinations.
- Optimized route planning for drivers, reducing fuel costs and improving overall efficiency.
- Employed strong multitasking abilities when juggling multiple tasks simultaneously without sacrificing accuracy or attention to detail.
- Managed multiple phone lines, efficiently handling incoming calls and addressing inquiries about fares and availability.
- Improved customer satisfaction with timely and accurate dispatching of taxis to requested locations.
- Assisted in implementing new dispatch software systems, aiding in a seamless transition while minimizing downtime.
- Monitored real-time traffic conditions, proactively adjusting assignments as needed to minimize delays or disruptions.
- Provided outstanding customer service when resolving complaints or answering questions from passengers seeking assistance.
- Enhanced dispatch efficiency by streamlining communication between drivers and passengers.
- Developed strong relationships with drivers through clear communication and mutual respect, fostering a positive work environment.
- Maintained detailed records of all dispatched rides, ensuring proper documentation and compliance with regulations.
- Fostered a sense of teamwork among fellow dispatchers, sharing best practices and working collaboratively to achieve shared goals.
- Adapted quickly to changing shift schedules or dispatcher team dynamics, maintaining high levels of productivity under varied circumstances.
- Reduced wait times for customers by effectively allocating taxi resources in high-demand areas.
- Coordinated with drivers to ensure prompt response to passenger needs, contributing to positive reviews and repeat business.
- Assisted in resolving customer complaints and grievances.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled deliveries and pickups according to customer needs.
- Scheduled and organized delivery routes.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Communicated with customers to provide delivery updates and resolution.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Monitored and tracked dispatch communication systems.
- Received new orders, prepared documentation, and assigned personnel.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Directed dispatching, routing, and tracking of 80 fleet vehicles.
General Labour
United Staffing Agency
03.2021 - 08.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Consistently lifted materials weighing as much as 29kg pounds.
- Performed inventory control, such as counting, and stocking merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
Dispatcher and Order Taker
A1 Airline Taxi and Van
09.2016 - 12.2016
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 30 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Shipping and Receiving Associate
Valle Foam Industries
11.2016 - 11.2016
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Maintained a clean warehouse environment through diligent organization of materials and supplies necessary for daily operations.
- Streamlined shipping processes by implementing efficient packing techniques and inventory management.
- Maintained precise records for all incoming and outgoing shipments, minimizing discrepancies and losses.
- Handled day-to-day shipping and receiving overseeing more than 15 packages per day.
Education
No Degree - General Arts And Science Health Profile
Sheridan College Institute of Technology And Advanced Learning
Brampton, ON12-2016
Skills
- Quick decision making
- Dispatch software
- Public safety awareness
- Stress tolerance
- Radio communication
- Geographical expertise
- Customer service
- Time management
- Multitasking and organization
- Prioritizing calls
- Team collaboration
- Driver communication
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Professional Working
Certification
- Real estate salesperson program OREA 2019 June
- HLLQP FSRA 2017 May
Timeline
Dispatcher Trainee
Aeroport Taxi and Limo Services
03.2024 - Current
Dispatcher
Aerofleet Services
08.2022 - 03.2024
General Labour
United Staffing Agency
03.2021 - 08.2022
Shipping and Receiving Associate
Valle Foam Industries
11.2016 - 11.2016
Dispatcher and Order Taker
A1 Airline Taxi and Van
09.2016 - 12.2016
- Real estate salesperson program OREA 2019 June
- HLLQP FSRA 2017 May
No Degree - General Arts And Science Health Profile
Sheridan College Institute of Technology And Advanced Learning
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