Bhupinder Singh
Surrey,BC
Summary
Dynamic Retail Sales Manager with a proven track record at Exclusive Floors Ltd., excelling in customer service and team collaboration. Expert in strategic planning and employee performance management, I successfully enhanced customer satisfaction and streamlined operations, leading to improved store performance and a motivated sales team.
Overview
25
25
years of professional experience
Work History
Retail Sales Manager
Exclusive Floors Ltd.
Surrey, British Columbia
07.2022 - Current
- Maintained store appearance by organizing merchandise and ensuring cleanliness.
- Resolved customer complaints quickly to enhance shopping experience in-store.
- Participated in team meetings to discuss sales strategies and promotional events.
- Trained new staff on store policies, procedures, and customer service standards.
- Monitored inventory levels and reported discrepancies to management for action.
- Managed staffing schedules, interviewed potential employees, and provided training for new hires.
- Established relationships with vendors, suppliers, and other partners.
- Reviewed financial statements regularly to track store performance.
- Provided guidance to staff members regarding operational procedures.
Professor
Barjindra College
Faridkot, Punjab
05.2000 - 04.2011
- Facilitated interactive classroom discussions to enhance critical thinking skills.
- Conducted assessments to evaluate student performance and learning outcomes.
- Organized academic workshops to support student skill development.
- Participated in faculty meetings to discuss institutional goals and policies.
- Organized seminars, workshops or other events related to topics within the discipline.
- Advised students on academic issues and career paths.
- Delivered course lectures using modern technology to enhance student comprehension.
- Maintained students' attendance records, grades and reports in strict confidence.
Sales Representative
Sehmis Building Material
Southall , United Kingdom
04.2007 - 10.2008
- Engaged customers to understand their building material needs.
- Provided product information and recommendations to enhance customer satisfaction.
- Processed orders accurately using point-of-sale systems.
- Managed inventory levels to ensure product availability and organization.
- Assisted in training new sales staff on procedures and product knowledge.
- Resolved customer inquiries and complaints promptly and professionally.
- Answered inquiries from prospective customers regarding features of products and services offered.
Education
Bachelor in Education -
Jammu University
India04-2005
Master of Arts - Political Science And Government
Punjabi University
India04-2000
Skills
- Customer service
- Customer relationship management
- Team collaboration
- Conflict resolution
- Effective communication
- Strategic planning
- Employee performance management
- Sales team leadership
- Staff development
- Staff scheduling
Languages
English, Punjabi, Hindi
Professional
Affiliations
- Social worker-always do my best to help and support community when needed.
Timeline
Retail Sales Manager
Exclusive Floors Ltd.
07.2022 - Current
Sales Representative
Sehmis Building Material
04.2007 - 10.2008
Professor
Barjindra College
05.2000 - 04.2011
Bachelor in Education -
Jammu University
Master of Arts - Political Science And Government
Punjabi University