Jaspreet Kaur
Dartmouth,NS
Summary
Highly organized and patient-focused professional with over 5 years of experience in customer service and administration. Proven ability to manage appointment scheduling, billing, and customer inquiries in fast-paced environments. Adept at building positive relationships with clients, resolving issues efficiently, and ensuring seamless operational support. Seeking to leverage my skills and passion for enhancing patient care at FYidoctors.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Tim Horton's
Halifax
03.2021 - Current
- Delivered excellent customer service, ensuring satisfaction in a high-volume environment.
- Managed scheduling and appointments for staff to maintain efficient workflows.
- Handled billing, cost management, and ordering processes with accuracy and timeliness.
- Resolved guest issues with empathy, professionalism, and quick problem-solving skills.
- Trained and mentored over 20 employees, fostering a collaborative team environment.
Customer Sales Representative
The Acquisition Group
Vancouver
11.2018 - 02.2021
- Assisted customers in selecting tailored telecom solutions, achieving high satisfaction and retention rates.
- Managed customer accounts and provided technical support to resolve issues efficiently.
- Developed strong rapport with clients, contributing to a positive and engaging experience.
- Consistently exceeded sales targets while maintaining a professional and approachable demeanor.
Education
Associate of Arts - Psychology
Colombia College
Vancouver, BC12.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Conflict Resolution
- Microsoft Excel
- Call Management
- Appointment Scheduling
- Technical Support
- Sales expertise
- Customer Relationship Management (CRM)
- Business Administration
Languages
English
Full Professional
Timeline
Assistant Manager
Tim Horton's
03.2021 - Current
Customer Sales Representative
The Acquisition Group
11.2018 - 02.2021
Associate of Arts - Psychology
Colombia College