Summary
Overview
Work History
Education
Skills
Languages
Timeline
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AYUSH DADHWAL

Edmonton

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

IKEA
02.2024 - 03.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Responded to customer requests for products, services, and company information.

Business Development Intern

Toyota Motor Manufacturing
05.2024 - 07.2024
  • Managed CRM database, ensuring accurate tracking of prospects through the sales funnel for better conversion rates.
  • Assisted in formulating corporate strategy based on market dynamics, customer requirements, and industry trends analysis.
  • Expanded company''s reach into new markets with thorough research on untapped opportunities and competitor landscape assessment.
  • Maintained client information and accounts in company databases.
  • Participated in product development discussions, providing insights on emerging market demands and client needs.

Education

Diploma - International Business Management

ST CLAIR COLLEGE
Toronto, ON
04-2025

Bachelor of Technology - Mechanical Engineering

PUNJAB TECHANICAL UNIVERSITY
PUNJAB
06-2023

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Relationship building
  • Problem resolution
  • Conflict resolution
  • Complaint handling
  • Payment processing
  • Scheduling
  • Product knowledge

Languages

English
Full Professional
Punjabi
Professional Working
Hindi
Native or Bilingual

Timeline

Business Development Intern

Toyota Motor Manufacturing
05.2024 - 07.2024

Customer Service Representative

IKEA
02.2024 - 03.2025

Diploma - International Business Management

ST CLAIR COLLEGE

Bachelor of Technology - Mechanical Engineering

PUNJAB TECHANICAL UNIVERSITY

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AYUSH DADHWAL