Bhumika Mehra
Charlottetown,PE
Summary
Associate of Arts graduate with proven communication, retail, security, food, and management skills. Seeking a Multi-Skilled profession with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Agent
IO Solutions Call Center
05.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Team Leader- Security
GardaWorld Protective Services
11.2022 - 03.2023
- Working as a Team Leader at one of the health care sites brought its own challenges in daily routine related to the site and even related to managing the team itself with proper guidance
- This position was not only limited to providing client support but to motivating team members to achieve their primary goals
- My key duties were to carefully respond to incidents happening on the site, ensured the safety of the public, patrol the site, responded to alarms leading to medical emergencies, managed violence generated by patients, monitored CCTV footage, and removed vagrants from sites
- Also, gave training to the new joiners
Supervisor - Security
Garda World Security
10.2022 - 03.2023
- My key duties include- Providing excellent customer Support by providing exceptional public safety
- Worked on system software including alarm monitoring and Lenel
- Performed administrative duties, wrote detailed reports, and managed client concerns
- Accessed controls, site patrolling, and being on the toes to respond to emergency situations
- Managed scheduling and managed time.
Store Associate
The Salvation Army Thrift Store
08.2022 - 10.2022
- My key duties were to greet customers, accept donations and sort them out, also pricing them for sale, handle the cash register, and help customers with their queries related to items in the store.
Sandwich Artist/ cash management
Subway
07.2022 - 08.2022
- Being a sandwich artist, my duties were to prepare the vegetables, make sandwiches according to the customers' choice, stock up on the store products, and also manage the cash.
Security Guard, Tactical Guard & loss prevention officer
Blackbird Security
11.2021 - 06.2022
- Gained experience in the customer service sector, Detering shoplifting and writing detailed incident reports
- Reporting wrongful actions to law enforcement Personnel
- Also, managed events and gained experience as a loss prevention officer and tactical security officer at various highly risky theft stores.
Security Guard
Garda World Security
10.2020 - 06.2022
- Being in Security Industry as a Security officer, my job was to help people by ensuring a safe environment for them by controlling the crowd, especially in healthcare facilities and Banking settings
- I used to perform site patrols
- Used to be on my toes to respond to emergency situations and was also, experienced in monitoring CCTV footage
Education
High School -
Lilawati Vidya Mandir Sr Sec School
Delhi, IndiaAssociate of Arts Degree -
Coquitlam College
Coquitlam, BCSkills
- Fluent in English, Hindi, and Punjabi
- Intermediate in French
- Organized and Attentive
- Excellent Customer Service
- Interpersonal skills
- Valid Class 5 Driving License
- Cash Handling
- Microsoft Office- Intermediate level
- Good knowledge of computers
- Leadership Skills
- Training new Joinees
- Problem Resolution
Certification
- Basic Academic French Certificate
- Basic Security Training Certificate
Timeline
Customer Service Agent
IO Solutions Call Center
05.2023 - Current
Team Leader- Security
GardaWorld Protective Services
11.2022 - 03.2023
Supervisor - Security
Garda World Security
10.2022 - 03.2023
Store Associate
The Salvation Army Thrift Store
08.2022 - 10.2022
Sandwich Artist/ cash management
Subway
07.2022 - 08.2022
Security Guard, Tactical Guard & loss prevention officer
Blackbird Security
11.2021 - 06.2022
Security Guard
Garda World Security
10.2020 - 06.2022
High School -
Lilawati Vidya Mandir Sr Sec School
Associate of Arts Degree -
Coquitlam College
- Basic Academic French Certificate
- Basic Security Training Certificate
Similar Profiles
Gurpreet Singh SohiGurpreet Singh Sohi
Customer Service Representative at IO Solutions Call CenterCustomer Service Representative at IO Solutions Call Center
Shawana AbrishShawana Abrish
Customer Care Representative at IO Solutions Call CenterCustomer Care Representative at IO Solutions Call Center
Akshit RanaAkshit Rana
Sales Associate at IO Solutions Call CenterSales Associate at IO Solutions Call Center