Bhoomi Arora
Brampton,ON
Summary
Detail-oriented and reliable professional with extensive experience in customer service, order fulfillment, and cash handling across the food service and logistics industries. Proven ability to maintain high standards of quality and accuracy in fast-paced environments, with a strong focus on customer satisfaction and efficiency. Adept at working collaboratively with teams to meet production and sales goals while ensuring compliance with health, safety, and inventory management protocols. Skilled in operating point-of-sale systems, managing inventory, and delivering exceptional service to enhance customer experiences.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Picker Packer
HELLOFRESH
BRAMPTON
10.2023 - Current
- Accurately picked and packed fresh ingredients and meal kits according to customer orders, ensuring correct quantities and high-quality standards.
- Operated handheld scanners to track inventory and maintain up-to-date records of stock levels, reducing errors in order fulfillment.
- Collaborated with team members to efficiently meet daily packing targets, consistently achieving a 98% order accuracy rate.
- Ensured perishable items were packed with appropriate insulation and cooling materials to maintain freshness during delivery.
- Assisted in inventory replenishment by restocking shelves and organizing products in the warehouse to optimize workflow.
- Maintained a clean and organized work area, adhering to food safety and hygiene standards to prevent contamination.
- Identified and reported any damaged or out-of-stock items to minimize disruptions in the packing process.
CASHIER
PIZZA PIZZA
Brampton, Ontario
05.2023 - 09.2023
- Processed customer orders accurately and efficiently, handling cash, credit, and debit transactions while ensuring correct change was provided.
- Provided excellent customer service, addressing inquiries, resolving complaints, and ensuring a positive dining experience.
- Managed the point-of-sale (POS) system, entering orders, applying discounts, and printing receipts quickly to minimize wait times.
- Assisted with order preparation during peak hours, coordinating with kitchen staff to ensure timely delivery of food items.
- Maintained a clean and organized cash register area, ensuring compliance with health and safety standards.
- Balanced the cash drawer at the beginning and end of shifts, accurately accounting for all transactions and resolving any discrepancies.
- Promoted daily specials and upsold menu items, contributing to increased sales and customer satisfaction.
GENERAL LABOUR
BIMBOS BAKERS
Etobicoke, Ontario
04.2023 - 05.2023
- Inspected baked goods to ensure quality standards were met, removing any defective products before packaging.
- Operated and maintained automated packaging machinery to efficiently package products, ensuring proper weight and sealing.
- Applied accurate labeling, including nutritional information and expiration dates, to all packaged items.
- Maintained cleanliness and safety of the packing area, adhering to all hygiene standards and safety regulations.
- Collaborated with team members to meet daily production targets, consistently achieving or exceeding goals.
Education
Diploma - Business
Fleming College
Toronto, Ontario08.2024
SENIOR SECONDARY EDUCATION - COMMERCE
Holy Heart School
Amritsar, Punjab06.2022
Skills
- Customer Service Excellence: Proven ability to provide friendly and efficient service, resolving customer issues and enhancing the overall customer experience
- Cash Handling & POS Operation: Experienced in managing cash transactions, operating point-of-sale systems, and ensuring accuracy in handling payments and processing orders
- Order Fulfillment & Accuracy: Skilled in picking, packing, and verifying customer orders with a high degree of accuracy, consistently meeting or exceeding order fulfillment targets
- Inventory Management: Proficient in tracking and managing inventory, ensuring that products are correctly stocked, organized, and accounted for to support efficient operations
- Quality Control: Adept at inspecting products and maintaining high standards of quality, ensuring that only the best items are processed and delivered to customers
- Time Management & Efficiency: Demonstrated ability to work efficiently in fast-paced environments, managing multiple tasks while meeting deadlines and productivity goals
- Team Collaboration: Strong team player with experience working collaboratively in both warehouse and retail settings to achieve common goals and maintain smooth operations
- Attention to Detail: Meticulous in handling orders, packaging, and transactions, with a focus on accuracy and minimizing errors in all aspects of the job
- Health & Safety Compliance: Knowledgeable in maintaining cleanliness, following hygiene standards, and adhering to safety protocols to ensure a safe working environment
Certification
- Valid Ontario Security Guard License, 05/01/23, Present
- CPR LEVEL-C, 05/01/23, Present
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Picker Packer
HELLOFRESH
10.2023 - Current
CASHIER
PIZZA PIZZA
05.2023 - 09.2023
GENERAL LABOUR
BIMBOS BAKERS
04.2023 - 05.2023
Diploma - Business
Fleming College
SENIOR SECONDARY EDUCATION - COMMERCE
Holy Heart School