Bhawandeep Sharma
Brampton,ON
Summary
Professional with a strong track record at Elite Strategic Security who is dynamic and sympathetic and excels at problem-solving and providing excellent customer service. Proven capacity for handling pressured circumstances, building client loyalty, and promoting diversity. With a strong work ethic and proficiency in telephone etiquette, I am able to adapt to a variety of environments and consistently exceed expectations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Concierge /Professional Security Officer
Elite Strategic Security
09.2023 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
Customer Service Representative
H&M Clothing
09.2022 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Police Public School
Mansa, Punjab03.2022
Skills
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
- Telephone Etiquette
Certification
Ontario Security License
Valid CPR and Training
Timeline
Concierge /Professional Security Officer
Elite Strategic Security
09.2023 - Current
Customer Service Representative
H&M Clothing
09.2022 - 08.2023
Ontario Security License
Valid CPR and Training
High School Diploma -
Police Public School
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