Bhavya Dilipkumar Patel
Etobicoke,ON
Summary
As a healthcare student with a strong passion for making a positive impact on the lives of individuals in need, I am eager to embark on a fulfilling career in healthcare. My education and clinical training have equipped me with a solid foundation in patient care, compassionate communication, and effective teamwork. I am committed to providing exceptional care and support to individuals, fostering their well-being, dignity, and independence. I am enthusiastic about applying my knowledge, empathy, and dedication to enhance the lives of those I serve. I am eager to contribute to a healthcare team dedicated to excellence and to continue learning and growing in the dynamic field of healthcare
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
firehouse subs
01.2020 - Current
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Monitored staff performance and addressed issues.
- Recruited and hired qualified candidates to fill open positions.
- Maintained adequate staffing to meet objectives within budget.
- Coordinated staff scheduling to ensure optimal coverage during peak hours, maintaining operational flow.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Managed inventory levels, optimizing stock replenishment processes for efficiency.
FHSC Ambasador
York university
09.2022 - 02.2024
- Integrated a variety of educational programs to develop a strong academic foundation.
- Cultivated relationships with community groups, project stakeholders, and funding sources to maximize program outreach.
- I spoke with health community workers and members of the public about the importance of health, prevention, and treatment.
- Performed research on various health topics to develop thorough, comprehensive class curricula.
- Collaborated with health specialists to determine client needs, and helped clients develop attainable goals.
- Collaborated with the public relations team to organize and promote education programs and special events.
Customer Service Cashier and Lottery
hasty market
02.2022 - 03.2023
- Handled customer complaints and concerns promptly, escalating complex issues to the direct supervisor for quick resolution.
- Processed credit card, EBT, and gift certificate payments in electronic computer systems.
- Counted tills at the beginning of the shift with start money, and balanced and reconciled the register, reflecting financial discrepancies, refunds, and account deferrals.
- Remained aware of surroundings, and secured cash to minimize loss potential.
- Answered phone calls to assist customers with questions and orders.
- Trained and mentored new cashiers to maximize performance with skilled, efficient, and knowledgeable team members.
- Printed customer bills and processed payments using a cash register.
- Handled and settled customer complaints, and repaired and adjusted minor issues to maintain optimal operations of various gaming machines.
- Described and explained the games available to potential customers to attract new players.
- Supplied customers with game equipment, instructed them on game procedures, and distributed prizes to customers who won games.
- Converted currency into the requested combinations of bills and coins.
Psychology Intern
Akshar Health care
09.2019 - 10.2020
- Collected blood and urine specimens on a regular basis.
- Remained energetic, and demonstrated passion for helping patients by applying active listening.
- Assisted licensed practitioners in the diagnosis and treatment of chemical dependencies and psychiatric conditions such as depression, hallucinations, post-traumatic stress disorder, bipolar disorder, anxiety, and Alzheimer's.
- Obtained knowledge on a few medications prescribed to psychological patients.
- I wrote down the case history and took the temperature, pulse reading, and blood pressure on a daily basis.
Education
Bachelor of Science - Psychology
York University
Toronto, Ontario08-2024
GED -
The Great Lakes College of Toronto
Toronto, ON06.2020
Associate of Science - Developmental Psychology
Kenya Institute of Social Work And Community Development
Kenya06.2019
CPR/AED - CPR/AED
St. John Ambulance Kenya
Kenya11.2017
High School Diploma - information technology
Arya Girls Secondary School
Nairobi- Kenya, Kenya09.2017
ICDL- International Computer Driving License. - Information Technology
Northpole College
Kenya01.2016
Skills
- Customer service
- Staff management
- Quality control
- Budget management
- Health education
- Time management
- Decision-making
- Patient care
- Health assessment
- Healthcare ethics
Certification
- CPR/AED - St.Johns Ambulance
- TCSP 2 : 2022 - Tri-Counsel Policy Statement: Ethical Conduct for Research Involving Humans.
- Medical terminology - Des Moines University Medicine and Health Sciences
Languages
English
Full Professional
French
Full Professional
Hindi
Full Professional
Gujarati
Full Professional
Swahili
Full Professional
Timeline
FHSC Ambasador
York university
09.2022 - 02.2024
Customer Service Cashier and Lottery
hasty market
02.2022 - 03.2023
Manager
firehouse subs
01.2020 - Current
Psychology Intern
Akshar Health care
09.2019 - 10.2020
Bachelor of Science - Psychology
York University
GED -
The Great Lakes College of Toronto
Associate of Science - Developmental Psychology
Kenya Institute of Social Work And Community Development
CPR/AED - CPR/AED
St. John Ambulance Kenya
High School Diploma - information technology
Arya Girls Secondary School
ICDL- International Computer Driving License. - Information Technology
Northpole College