Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bhavya Vinayak

Brampton,ON

Summary

Detail-oriented Customer Service Representative with a proven track record in achieving sales targets and maintaining high customer satisfaction. Skilled in effective communication and problem-solving, committed to enhancing customer experiences and driving results.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Rogers
Brampton, Ontario
09.2024 - Current
  • Assisting customers in selecting mobile phones, accessories, and wireless plans based on individual needs and budget, contributing to a 95%+ customer satisfaction rate.
  • Achieving and exceeding sales targets by 20–30% through effective upselling and cross-selling strategies.
  • Maintaining strong product and carrier knowledge, while staying up to date with promotions and policies, improves sales conversion by providing personalized solutions.
  • Processing activations, upgrades, renewals, and billing inquiries with accuracy using POS systems.
  • Educating customers on account features, billing details, and policy changes to reduce repeat inquiries by 25%, and improve overall customer understanding.

HR Assistant

CSO Corp Source One
Greater Noida, India
05.2023 - 07.2024
  • Providing expert recruitment services by delivering tailored hiring solutions aligned with client-specific needs.
  • Collaborating closely with clients to understand job requirements, company culture, and long-term hiring goals.
  • Sourcing, screening, and shortlisting qualified candidates from a large, multi-industry talent pool.
  • Supporting cost-effective hiring strategies that help clients maximize return on investment, and reduce recruitment costs by 20%.
  • Maintaining detailed and compliant candidate and client records, while consistently meeting recruitment timelines and performance targets.

Education

GED -

Sheridan College
09-2024

Skills

  • Customer service
  • Effective communication
  • Problem solving
  • Team collaboration
  • Customer relationship management
  • POS systems
  • Sales

Timeline

Customer Service Representative

Rogers
09.2024 - Current

HR Assistant

CSO Corp Source One
05.2023 - 07.2024

GED -

Sheridan College
Bhavya Vinayak