BHAVNA POUDEL
Sydney,NS
Summary
Experience Customer Service Associate with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.
Overview
5
5
years of professional experience
Work History
CUSTOMER SERVICE ASSOCIATE
MARK’S
09.2022 - Current
- Cultivated strong relationships with internal and external clients by providing exceptional customer service and acting as a trusted advisor
- Assisted in inventory management, ensuring accurate stock levels and timely restocking.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
CASHIER
SHOPPERSDRUGMART
06.2022 - 03.2023
- Excellent customer service, cash management, and store organization
- Utilized POS systems and CRM software for efficient transactions and customer relations.
- Restocked and organized merchandise in front lanes.
OFFICE ADMINISTRATOR
PRIMOTECH
02.2020 - 01.2022
- Delivered online demonstrations for clients and sales staff, effectively communicating industry changes and new product offerings
- Utilized strong Microsoft Office skills, particularly in Excel, Word, and Outlook, to streamline operations and enhance productivity
- Conducted research and analysis of customer data to support strategic decision-making
- Delivered online demonstrations for clients and sales staff, effectively communicating industry changes and new product offerings.
Education
Post-Baccalaureate Diploma in Supply Chain Management -
Cape Breton University
Nova Scotia, CanadaSkills
- Customer Support
- Product Merchandising
- Inventory Control
- Complaint Handling
- Problem Resolution
- Safety Regulations
- Regulatory Compliance
- Team Collaboration
Skillsandcorecompetencies
- Client Relationship Management
- Data Analysis
- Microsoft Office (Excel, Word, PowerPoint)
- Sales and Marketing
- Communication
- Time Management
- Organization
- Teamwork
Projects
Capestone Project, Cape Breton University, Sydney, NS, Canada, Real-world application in Supply Chain, project management, data analysis, problem-solving, and teamwork.
Timeline
CUSTOMER SERVICE ASSOCIATE
MARK’S
09.2022 - Current
CASHIER
SHOPPERSDRUGMART
06.2022 - 03.2023
OFFICE ADMINISTRATOR
PRIMOTECH
02.2020 - 01.2022
Post-Baccalaureate Diploma in Supply Chain Management -
Cape Breton University
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