Summary
Overview
Work History
Education
Skills
Languages
References Available
Personal Information
Training
Timeline
Generic

Bhavin Patel

Calgary,AB

Summary

Reliable and resourceful management profession with successful and proven track record that individual need. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Effective leadership with excellent motivational skills to sustain growth momentum while motivating peak individual performances.

Overview

15
15
years of professional experience

Work History

Retailer

Shell India Market Private Ltd.
11.2018 - 11.2023
  • Operating two Gas station as Retailer in two different location with fifty manpower.
  • Prepare day to day sales data for different categories and initiate the necessary steps to achieve the sales target.
  • Recruit the sales staff and train them to meet the company's standard.
  • prepare the necessary training tracker for the staff and give them equal opportunity to prove their abilities.
  • Arrange Monthly and weekly meetings to brief the team members about the standard updates of the company, discuss the previous week sales figures and discuss the focus area for the upcoming period to align with company's priorities.
  • Check and verify all the financial entries on day to day basis and contact to the payment partner to resolve the discrepancies.
  • Prepare the sales data , analyze P&L on monthly, quarterly and yearly basis and submit to the company with concerned area.
  • Manage and maintain cordial relationship with various vendors and control the stock to maximize the availability of products all the times.
  • Monitor that all the works are carried out keeping in focus Health, Safety, Security and Environment (HSSE) at all the times and prepare necessary document records and arrange the training for the Staff.
  • Initiate steps for periodical maintenance of the equipment's by logging the complaint through maintenance portal.
  • Maintain hygiene and cleanliness of the site Guest experience audit and the Territory manager site review.
  • Attend unresolved customer complaints to reach at the satisfactory resolution.
  • At the end, work for the safe, profitable and sustainable business.

LFS Cluster Head

Reliance Industries Ltd. (VIMAL Brand)
10.2013 - 10.2018
  • Prepared store and area wise sales data on daily basis; analyzed them and shared with department or section leaders.
  • Guided department or section leaders to improve upon sales figures where particular brand sales is found low compared to other sections.
  • Coordinate with stockiest and to gather information regarding latest market trends and new materials in stocks and give feedback to sales and department leaders.
  • Initiate necessary steps to return the damage stocks or for any other issues to the stockiest or wholesalers.
  • Plan and execute necessary steps to achieve monthly business targets.
  • Allocate duties and work schedules to sales executive and counter salesman.
  • Carry out stocks checking periodically and release requisitions for new stock.
  • Attend to customer issue and resolve them amicably when required.
  • Ensure that the all textures are stored and displayed properly and attractively.
  • Implement necessary store promotion schemes effectively and compared result with earlier promotion as well as competitors.
  • Identified the area of improvement and coordinated with team leaders in implementations of the process improvement initiative.
  • Coordinate with merchandise team for upcoming season plans and delivery break up times at warehouse.
  • Implemented various cost control initiative based on analysis of P&L report.
  • Ensured compliance to health and safety at all the times.
  • Recruit new staff, impart training and monitor performance of the team members and rendered productivity enhancement feedback.


Floor Manager

EAT Ltd
12.2011 - 01.2013
  • Handle day to day retail outlet operation and ensure in maintaining high level of customer service and satisfaction.
  • Maintain positive and pro active attitude at all the times by resolving staff disagreement, grievance and situation according to staff code of conduct, procedures and relevant policies.
  • Plan and allot job duties and responsibilities to junior and sales staff as per their efficiency.
  • Manage inventory counting and remittance of weekly inventory, profitability and other reports to management seniors.
  • Deal with customer complaints in keeping with customers service ethos and methods.
  • Give training to the staff and maintain the record for performance evaluation.
  • Perform other duties as assigned by management for smooth function of outlet.

Customer Host

EAT LTD
01.2009 - 11.2011
  • Greeting guests, taking orders and processing payment
  • Prepare food and drinks.
  • Managing deliveries and mobile order.
  • Keeping all surfaces clean and sanitary to ensure the safety for our guests, fellow crew members and yourself.
  • Prepare the coffee and food station in advance for the smooth operation.
  • Understand and adhere to proper food handling during food preparations.
  • Preform other duties as per the requirement and instruction of seniors.

Education

MBA (International Business) -

Cardiff, UK
01.2010

B Com -

Gujarat University, Ahmadabad, India
01.2005

Skills

  • Retail Business operation
  • Business Development
  • Vendor/ Supplier Management
  • Logistics Management
  • Finance & Accounts Management
  • Customer Relationship Management
  • Training & Development

Languages

English

References Available

Upon Request

Personal Information

Date of Birth: 06/14/84

Training

HRM, Cash Control, People Management,  CRM,  Health & Safety

Timeline

Retailer

Shell India Market Private Ltd.
11.2018 - 11.2023

LFS Cluster Head

Reliance Industries Ltd. (VIMAL Brand)
10.2013 - 10.2018

Floor Manager

EAT Ltd
12.2011 - 01.2013

Customer Host

EAT LTD
01.2009 - 11.2011

MBA (International Business) -

Cardiff, UK

B Com -

Gujarat University, Ahmadabad, India

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