Jeff Markell
Cornwall,- Select -
Summary
Proven leader in retail management, adept at driving profitability and enhancing customer relationships, honed at Sears Canada Inc. Excelled in team and staff management, implementing data analysis for strategic growth, and optimizing retail operations. Achieved notable sales targets through effective team coaching and inventory control, demonstrating exceptional delegation and customer service skills.
Qualified retail professional with solid background in retail operations and customer service. Proven track record of driving sales growth and enhancing customer satisfaction through strategic merchandising and effective communication. Demonstrated expertise in inventory management and team coordination.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Retailer
Canadian Tire Petroleum
11.2024 - Current
- Maximized store profitability with careful budget management, controlling expenses while maintaining service quality levels high.
- Managed a team of associates to ensure excellent customer service and efficient store operations.
- Analyzed sales data and trends to identify areas of improvement and implement necessary changes for growth.
- Streamlined store operations by implementing effective merchandising strategies and inventory management.
- Managed efficient cash register operations.
- Developed strong rapport with customers and created positive impression of business.
- Managed and processed all functions relating to payroll including source remittances.
- Note: this was my very first location I owned/operated from 2016-2018 when I made the move to purchase an alternate location.
Retailer
Canadian Tire Petroleum
08.2018 - Current
- Organized attractive visual displays that showcased products effectively and enticed customers to make purchases.
- Trained new hires on company policies, procedures, and best practices to optimize performance.
- Maximized store profitability with careful budget management, controlling expenses while maintaining service quality levels high.
- Managed a team of associates to ensure excellent customer service and efficient store operations.
- Analyzed sales data and trends to identify areas of improvement and implement necessary changes for growth.
- Resolved customer complaints professionally, ensuring their satisfaction while maintaining company guidelines.
- Developed strong relationships with vendors, negotiating favorable terms and pricing for merchandise.
- Resolved customer complaints in professional and timely manner.
- Streamlined store operations by implementing effective merchandising strategies and inventory management.
- Managed efficient cash register operations.
- Managed and processed all functions relating to payroll including source remittances.
- Corporate Peer Coach - training new store retailers in all aspects of owning and operating a successful Canadian Tire Gas bar.
Retailer
MacEwan Petroleum Inc.
05.2012 - 10.2014
- Organized attractive visual displays that showcased products effectively and enticed customers to make purchases.
- Trained new hires on company policies, procedures, and best practices to optimize performance.
- Maximized store profitability with careful budget management, controlling expenses while maintaining service quality levels high.
- Coordinated staff scheduling efficiently so that there was always adequate coverage during peak business periods without exceeding labor cost limits.
- Analyzed sales data and trends to identify areas of improvement and implement necessary changes for growth.
- Managed and processed all functions relating to payroll including source remittances.
Retailer
MacEwan Petroleum Inc.
04.2010 - 05.2012
- Exceeded sales targets through effective upselling techniques and product knowledge sharing with customers.
- Organized attractive visual displays that showcased products effectively and enticed customers to make purchases.
- Successfully introduced new product lines into the retail space by researching market demand trends beforehand.
- Trained new hires on company policies, procedures, and best practices to optimize performance.
- Maximized store profitability with careful budget management, controlling expenses while maintaining service quality levels high.
- Coordinated staff scheduling efficiently so that there was always adequate coverage during peak business periods without exceeding labor cost limits.
- Streamlined store operations by implementing effective merchandising strategies and inventory management.
- Resolved customer complaints in professional and timely manner.
- Managed efficient cash register operations.
- Managed and processed all functions relating to payroll including source remittances.
Associate Store Manager
Sears Canada Inc.
05.2008 - 03.2010
- Optimized product presentation by regularly updating store layouts, signage, and marketing materials in alignment with current merchandising trends.
- Consistently met or exceeded monthly sales targets through effective team coaching, motivation, and recognition programs implementation.
- Maintained strict adherence to company policies and procedures, ensuring consistent operational excellence across all aspects of store management.
- Facilitated seamless communication between departments for smooth operations flow during promotions/special events.
- Improved employee retention rates by fostering a positive work environment and offering ongoing professional development opportunities.
- Lead a team of seven department managers and approximately 215 staff members.
- Managed a weekly payroll budget of between 2200 and 2600 hours across seven departments.
Business Development Leader
Sears Canada Inc.
06.2006 - 05.2008
- Expanded client base by identifying new opportunities and developing targeted business strategies.
- Implemented data-driven sales strategies, optimizing resources and maximizing results.
- Nurtured a positive company culture by promoting teamwork, communication, and continuous learning among employees.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Effectively managed seven commissioned sales associates in addition to 28 retail sales associates.
Education
Business Diploma - General Business
St. Lawrence College
Cornwall, ON08-1998
Ontario Secondary School Diploma -
St. Joseph's Secondary School
Cornwall, ON06-1996
Skills
- Team management
- Data Analysis
- Customer service
- Staff management
- Competitive analysis
- Inventory control
- Retail Operations Management
- Employee scheduling
- Customer relationship management
- Staff training
- Delegation techniques
Languages
English
Native or Bilingual
Certification
Certified Corporate Instructor, Level 1 and 2 - Propane dispensing.
Timeline
Retailer
Canadian Tire Petroleum
11.2024 - Current
Retailer
Canadian Tire Petroleum
08.2018 - Current
Retailer
MacEwan Petroleum Inc.
05.2012 - 10.2014
Retailer
MacEwan Petroleum Inc.
04.2010 - 05.2012
Associate Store Manager
Sears Canada Inc.
05.2008 - 03.2010
Business Development Leader
Sears Canada Inc.
06.2006 - 05.2008
Certified Corporate Instructor, Level 1 and 2 - Propane dispensing.
Business Diploma - General Business
St. Lawrence College
Ontario Secondary School Diploma -
St. Joseph's Secondary School
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