Overview
Work History
Education
Skills
Languages
Timeline
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Bhavika Jain

Vancouver,BC

Overview

3
3
years of professional experience

Work History

Airport Customer Service Agent

WestJet Airlines
10.2023 - Current
  • Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
  • Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
  • Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
  • Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
  • Assisted customers with special needs, offering personalized support throughout their travel experience.

Food Service Worker

Vancouver General Hospital
10.2023 - Current
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Delivered exceptional service by promptly addressing patients concerns and special requests.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Learned other teammates' work tasks to train as backup.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.

Farm Supervisor

Birak Berry Farm
06.2023 - 12.2023
  • Increased farm efficiency by overseeing maintenance and repair of equipment, ensuring minimal downtime.
  • Enhanced safety protocols with regular staff training sessions on proper handling techniques and equipment usage.
  • Maintained accurate records of crop production, livestock health, and employee hours for better decision-making and budgeting.
  • Collaborated with farm owners in strategic planning to ensure long-term sustainability and profitability.

Assistant Store Manager

A&W
01.2022 - 06.2023
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.

Supervisor

A&W
01.2021 - 12.2021
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Education

Associate of Science - Mathematics

Langara College
Vancouver, BC
12.2021

Skills

  • Fluent in multiple languages
  • Conflict resolution abilities
  • Adaptable under pressure
  • Superior customer service
  • Computer proficiency
  • Strong multitasking
  • Positive attitude

Languages

English
Hindi
Punjabi

Timeline

Airport Customer Service Agent

WestJet Airlines
10.2023 - Current

Food Service Worker

Vancouver General Hospital
10.2023 - Current

Farm Supervisor

Birak Berry Farm
06.2023 - 12.2023

Assistant Store Manager

A&W
01.2022 - 06.2023

Supervisor

A&W
01.2021 - 12.2021

Associate of Science - Mathematics

Langara College

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Bhavika Jain