Yidediya Tadesse
Calgary
Summary
Dynamic professional with a proven track record at Ethiopian Airlines, excelling in passenger assistance and conflict resolution. Demonstrated ability to lead teams and manage high-pressure situations with creativity and critical thinking. Skilled in multitasking and fluent in multiple languages, significantly enhancing customer satisfaction and operational efficiency.
Overview
2
2
years of professional experience
Work History
Airport Customer Service Agent
Ethiopian Airlines
10.2023 - 10.2024
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
- Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
- Provided exceptional service at ticket counters, booking flights and processing payments securely.
- Supported colleagues during peak hours by taking on additional tasks when needed.
Front Desk Receptionist
Royal Hotel Apartments
08.2022 - 09.2023
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Developed strong working relationships with team members, fostering a positive work environment.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Education
Bachelor of Arts - Management
Britt's Imperial College
Dubai,UAE05-2025
High School Diploma -
Diamond Academy
Adiss Ababa,Ethiopia06-2022
Skills
- Passenger assistance
- Strong multitasking
- Time management expertise
- Flexible work schedule
- Fluent in multiple languages
- Conflict resolution
- Creative thinking
- Team collaboration
- Team leadership
- Documentation and reporting
- Problem-solving
- Critical thinking
Languages
English
Full Professional
Amharic
Native or Bilingual
Timeline
Airport Customer Service Agent
Ethiopian Airlines
10.2023 - 10.2024
Front Desk Receptionist
Royal Hotel Apartments
08.2022 - 09.2023
Bachelor of Arts - Management
Britt's Imperial College
High School Diploma -
Diamond Academy
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