BHAVATHARSHAN JEYAKUMAR
Toronto
Summary
Professional with strong background in customer engagement and satisfaction. Proven track record in effectively resolving issues and enhancing client experiences. Excel in team collaboration and adaptable to changing needs. Skilled in communication, problem-solving, and building rapport with clients.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Member
Tim Hortons
03.2021 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Tabulator Deputy Returning Officer
Elections Ontario
02.2024 - 02.2025
- Managed polling stations to ensure smooth and orderly voting processes.
- Supervised election staff, ensuring adherence to protocols and procedures.
- Improved voter experience by addressing inquiries and resolving issues promptly.
- Ensured accuracy of vote counts by verifying and validating ballots.
Automotive Service Technician Apprentice
Agincourt Mazda
02.2023 - 02.2024
- Replaced gaskets, flushed coolant and performed tune-ups as part of minor vehicle maintenance.
- Inspected cars to diagnose problems and perform repairs.
- Conducted road tests on vehicles per to verify safe operating order of vehicle.
- Advised customers on general vehicle condition, work performed and suggested future repairs.
- Adhered to safety protocols while working on vehicles, minimizing workplace accidents and injuries.
- Assisted senior technicians in complex repair jobs, resulting in efficient completion of tasks.
Education
BBA - Business Management
Toronto Metropolitan University
Toronto, None09-2029
High School Diploma -
Cedarbrae Collegiate Institute
Toronto, Ontario06-2024
Skills
- Customer service skills
- Communication skills
- Leadership
- Time management skills
- Teamwork
- Critical thinking
- Payment processing
- Client relations
- Problem-solving
- Safety awareness
- Troubleshooting skills
Certification
Smart Serve
CPR
Timeline
Tabulator Deputy Returning Officer
Elections Ontario
02.2024 - 02.2025
Automotive Service Technician Apprentice
Agincourt Mazda
02.2023 - 02.2024
Team Member
Tim Hortons
03.2021 - Current
BBA - Business Management
Toronto Metropolitan University
High School Diploma -
Cedarbrae Collegiate Institute
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