Bharti Bharti
Guelph,ON
Summary
Dynamic professional with a proven track record in customer service and problem-solving, honed across roles at Tim Hortons and beyond. Excelled in conflict resolution and customer satisfaction, significantly enhancing loyalty. Skilled in Microsoft Office Suite and adept at turning challenging situations into positive outcomes. Demonstrates critical thinking and exceptional communication, ensuring high-quality customer experiences.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Tim Hortons
Guelph, ON
10.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Call Center Representative
Red Top Taxi
Guelph, ON
08.2022 - 05.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Security Officer
Signal 88
Niagara Falls, ON
09.2020 - 08.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
Receptionist
Ramanda Plaza Suites Hotel
Niagara Falls
08.2019 - 08.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
Technical Support Representative
Vivo
Chandigarh
04.2018 - 08.2019
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Used ticketing systems to manage and process support actions and requests.
Education
Diploma - Health And Fitness
Niagara College
Welland, ON04.2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Customer satisfaction measurement
- Call Center Operations
- Microsoft Outlook
- Call Management
- Microsoft PowerPoint
- Microsoft Office Suite
Languages
English
Native or Bilingual
Timeline
Call Center Representative
Red Top Taxi
08.2022 - 05.2024
Customer Service Representative
Tim Hortons
10.2021 - Current
Security Officer
Signal 88
09.2020 - 08.2021
Receptionist
Ramanda Plaza Suites Hotel
08.2019 - 08.2020
Technical Support Representative
Vivo
04.2018 - 08.2019
Diploma - Health And Fitness
Niagara College