Bharti .
Brampton
Summary
Accomplished Concierge at Regal Security, adept in enhancing guest experiences and security management. Leveraged strong observational skills and excellent communication to resolve issues swiftly, ensuring a 100% increase in guest satisfaction. Proficient in technology, including CCTV, and a mentor in emergency response, embodying leadership and adaptability. Committed safety leader aiming to fulfill a Security Supervisor opportunity in which honesty and integrity will be highly valued. Well-versed in emergency protocols and basic first-aid. Pragmatic and professional in all situations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Concierge
Regal Security
04.2024 - Current
- Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
- Streamlined communication between departments, ensuring efficient service delivery to guests.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Coordinated transportation arrangements for guests, ensuring timely arrivals and departures.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Collaborated with management to develop security policies and procedures.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Conducted background checks of employees and visitors to verify clean character records and establish security compliance.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Managed security policies and procedures to promote safety and security of personnel and assets.
- Developed and maintained emergency response plans to promote fast and effective action during crises.
- Conducted regular security audits and assessments to identify potential security risks and vulnerabilities.
Security Guard
Flash Security Services
02.2024 - 04.2024
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Reduced incidences of theft by implementing effective access control measures.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
Teacher
Personal
07.2021 - 09.2023
- Great knowledge of MS Office, Google cloud and various LMS Systems.
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had equal opportunity for success.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Created lessons and online testing materials to facilitate remote learning.
- Supported student teachers by mentoring on classroom management, lesson planning, and activity organization.
Education
Master of Science - Microbiology
Kurukshetra University
Kurukshetra, India05.2020
Bachelor of Science -
Kurukshetra University
Kurukshetra, India05.2018
Medical Science
Hindu Senior Secondary School
Haryana, India03.2015
Skills
- Strong observational skills
- Excellent communication abilities
- Ability to remain calm under pressure
- Proficient in using security equipment and systems
- Knowledge of emergency procedures and protocols
- Easily adaptable
- Conflict resolution
- Quick reflexes for emergency
- Technology proficiency
- Access systems and patrol
- Security screening
- Site Visits
- CCTV experience
- Emergency Response
- Safety and security procedures
- Employee Relations
- Team Leadership
- Patrol operations
Languages
English
Full Professional
Hindi
Native or Bilingual
Certification
- Certified security guard
- First Aid & CPR certification
- Open Work permit
- Valid G class driving licence
Timeline
Concierge
Regal Security
04.2024 - Current
Security Guard
Flash Security Services
02.2024 - 04.2024
Teacher
Personal
07.2021 - 09.2023
Master of Science - Microbiology
Kurukshetra University
Bachelor of Science -
Kurukshetra University
Medical Science
Hindu Senior Secondary School
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