Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Work Availability
Timeline
Shaylin Belmore

Shaylin Belmore

Wainfleet,ON

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Supervisor/Baker

Tim Hortons
09.2019 - 10.2021
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong cooperative relationships with coworkers and managers.

Social Service Worker/Personal Support Worker

Community Living Port Colborne–Wainfleet
09.2022 - 02.2024
  • Helping individuals with intellectual disabilities to achieve a high quality life worth living
  • Working in cooperation with Primary Support Person, in support and to follow through with the requests and needs identified by the supported individual
  • Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
  • Obtain the individuals feedback throughout all activities, being flexible and recommending necessary changes changed regarding services and supports
  • Documenting all planned services and supports accordingly
  • Following BSPs
  • Supporting individuals with their PIAs and daily schedules
  • Assisting individuals in making informed decisions
  • Assist in meaningful activities
  • Ensure required support to provided in all area of his/her needs (medical, personal, physical, financial, hygienic, social, recreational, emotional, etc)
  • Supporting individuals with proper administration and recording of all medications and treatments
  • Ensure medication/MAR sheets are accurate and up to date when signing ensuring all medication procedures are followed
  • Demonstrate a focus on the persons ability (not disability) empowering self determination
  • Being a strong advocate
  • Transporting individuals to activities and appointments as needed

Personal Support Worker

Mount Carmel Home
09.2021 - Current
  • Working with elderly patients and providing one-on-one care such as assisting with personal care and housekeeping
  • Ensuring the fulfillment of individual goals and needs as instructed in the client’s support plans
  • Helping clients with everyday activities
  • Ensuring the health, safety, welfare, and independence of clients
  • Assisting with the social, physical and emotional needs of a client
  • Documenting and recording daily care reports
  • Adhering to the Occupational Health and Safety Regulations set by the province of Ontario
  • Sanitizing and maintaining clean environment
  • Housekeeping duties including, dusting, vacuuming, full bathroom clean, mopping, etc.

Cleaner

Maid It Sparkle
04.2025 - Current
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.

Personal Support Worker

NIAGARA REGION
12.2024 - 04.2025
  • Works as part of a team to provide resident-centered care to the residents of the Long-Term Care home.
  • Under the supervision of registered nursing staff, assists with the care of residents in the long-term care homes in accordance with the philosophy, objectives, policies, and procedures of Senior Services. Report observations and all signs and symptoms of change in a resident (emotional, physical, and cognitive) to registered staff. Perform and collaborate as a member of the interdisciplinary team in accordance with the Long-Term Care Homes Act and the Roles and Responsibilities document

Personal Support Worker

ParaMed Home Health Care
05.2024 - 12.2024
  • Providing 1:1 care to patients in their homes
  • Assisting patients with personal care
  • Meal prep
  • Light housekeeping
  • Maintained a safe environment for patients by following proper infection control procedures during personal care tasks.
  • Documented patient progress accurately and thoroughly in accordance with regulatory requirements, ensuring continuity of care between shifts or when transitioning between providers.
  • Supported patients'' emotional well-being through active listening and empathetic communication while respecting privacy and confidentiality.
  • Managed challenging behaviors displayed by dementia or Alzheimer''s patients using appropriate interventions and communication techniques.

Personal Support Worker

Bayshore HealthCare
02.2024 - 05.2024
  • Providing 1:1 care to patients in their homes
  • Assisting patients with personal care
  • Meal prep
  • Light housekeeping

Education

College diploma - Personal Support Worker

Conestoga College, Kitchener, ON
11.2021

EDUCATION - undefined

DSBN Academy, St Catharines, ON
06.2020

Skills

  • Supportive team contributor
  • Strong organizational capabilities
  • Strong observational skills
  • Communication Skills
  • Strong organizational time skills
  • Enthusiastic demeanor
  • Emotional intelligence
  • Patient care support
  • Background in developmental disabilities care
  • Rapid skills acquisition
  • Effective patience
  • Medication Administration
  • Meal preparation expertise
  • Support for individuals with autism
  • Self-motivated worker
  • Supervisory experience
  • Customer service
  • Problem-solving
  • Reliability and punctuality
  • Quality assurance

Certification

  • NVCI
  • January 2024 to January 2026

Languages

English
Native or Bilingual

Interests

  • Getting involved in local advocacy groups to promote positive change in the community
  • Animal Welfare Advocacy
  • Homelessness Outreach/Advocacy
  • Animal Care
  • Personal Development and Self-Improvement

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Cleaner - Maid It Sparkle
04.2025 - Current
Personal Support Worker - NIAGARA REGION
12.2024 - 04.2025
Personal Support Worker - ParaMed Home Health Care
05.2024 - 12.2024
Personal Support Worker - Bayshore HealthCare
02.2024 - 05.2024
Social Service Worker/Personal Support Worker - Community Living Port Colborne–Wainfleet
09.2022 - 02.2024
Personal Support Worker - Mount Carmel Home
09.2021 - Current
Supervisor/Baker - Tim Hortons
09.2019 - 10.2021
DSBN Academy - EDUCATION,
Conestoga College - College diploma, Personal Support Worker

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Shaylin Belmore