Bhargavi Gandhi
Kamloops,BC
Summary
Highly organised, detail-oriented, and self-motivated individual with extensive office management exposure. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with a motivational management style and a resourceful mindset. Well-rounded, multilingual, culturally aware professional with a unique ability to relate to diverse populations.
Overview
4
4
years of professional experience
Work History
Front Desk Supervisor/Administrative Assistant
Travelodge Mountview
08.2022 - Current
- Data entry of client records.
- Deliver outstanding customer service in a busy environment with effective communication.
- Carries out administrative duties such as filing, typing, copying, binding, scanning, etc.
- Respond to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Reconciling, billing, and processing payments.
- Ensures appropriate supplies and support materials are available and equipment is in working order.
- Support team by performing tasks related to organization and strong communication.
- Supported sales efforts by promoting hotel facilities and services during interactions with potential clients or guests.
- Coordinated with housekeeping staff to ensure rooms were ready for incoming guests in a timely manner.
Brand Associate and Community Lead
Old Navy
03.2023 - 11.2023
- Developed strong relationships with clients for increased customer loyalty and retention.
- Helped customers with returns and refunds and resolved issues that occurred in their transaction.
- Achieved daily sales targets consistently by employing persuasive selling techniques tailored to individual customer needs.
- Developed various donation drives for different communities and school students.
- Organized creative activities for staff members.
Crew Member
A&W
01.2022 - 01.2023
- Ensured a quality customer experience in a busy environment by using stress management skills
- Reflected and implemented positive changes due to regularly receiving constructive criticism on performance.
Marketing/ Office Assistant
Millennium Post
09.2019 - 11.2021
- Completed clerical tasks such as filing, copying, and distributing mail.
- Prepared and edited correspondence, confidential reports, and other documents ensuring accuracy and attention to detail
- Supported reception duties, welcoming guests, and handling inquiries in a professional and friendly manner
- Managed executive calendars, scheduled meetings, and coordinated logistics for conference and events.
- Maintained and updated office records, both digital and physical.
- Supervised the exhibitions conducted monthly by coordinating with the clients and the vendors
- Worked with the marketing team to promote the exhibitions through different social media channels.
- Streamlined communication between departments for better collaboration and increased productivity.
Content Writing Internship
Startup Story
06.2021 - 10.2021
- Interviewed entrepreneurs and framed their experiences into motivational stories
- Created social media captions
- Proofread stories for the weekly magazine
- Visited different fests to write stories about the events.
Education
Post Baccalaureate Diploma - Marketing -
Thompson Rivers University
Kamloops, BC12.2023
Bachelors in journalism Hons -
University of Delhi
06.2021
Skills
- MS Office, Oracle, Adobe Illustrator, Indesign
- Database Management
- Calender Management
- Editing and Proofreading
- Billing
- Record-keeping
- Interpersonal skills
- Communication
- Collaboration
- Conflict management
- Efficient in time management and meeting deadlines
Volunteer Experience
Peer Mentor, University of Delhi, India, 01/01/19, 12/01/20, Shared useful knowledge and experience with first-year Journalism students., Conducted Annual conference for the year 2019 & 2020., Volunteer for events organized by Old Navy.
References
Available upon request.
Timeline
Brand Associate and Community Lead
Old Navy
03.2023 - 11.2023
Front Desk Supervisor/Administrative Assistant
Travelodge Mountview
08.2022 - Current
Crew Member
A&W
01.2022 - 01.2023
Content Writing Internship
Startup Story
06.2021 - 10.2021
Marketing/ Office Assistant
Millennium Post
09.2019 - 11.2021
Post Baccalaureate Diploma - Marketing -
Thompson Rivers University
Bachelors in journalism Hons -
University of Delhi
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