BHARGAV PATEL
Markham,Canada
Summary
Versatile Field Service Technician, skillful in troubleshooting with top-notch repair knowledge and technical expertise. Accustomed to reviewing highly technical documentation to assess scope and develop repair strategy. Focused, reliable and results-driven with good safety records and attention to detail.
Knowledgeable with solid background in field service operations and troubleshooting. Delivered impactful solutions through hands-on technical expertise and problem-solving abilities. Demonstrated proficiency in equipment maintenance and customer service, ensuring optimal performance and client satisfaction.
Overview
6
6
years of professional experience
Work History
Field Service Technician
Bell Technical Solutions
08.2021 - Current
- Managed on-site and off-site installation, repair, maintenance, and test tasks
- Managed service tickets by tracking service calls from initiation through completion, ensuring all service ticket has been closed
- Installed new equipment and explained operation and routine maintenance protocols to customers
- Followed safety procedures to avoid injuries on field
- Operated hand tools and power equipment according to company safety procedures
- Reviewed technical documentation to complete equipment maintenance and repair
- Established positive customer relationships by providing punctual, cost-effective solutions
- Worked with diverse types of weather and ground conditions
- Troubleshoot telecommunication issues using tools and equipment provided
- Collaborated with other technicians to resolve complex issues quickly and efficiently
- Reporting : SLA's, KPI's, assist with day to day reporting
Packaging Technician
Sekisui Diagnostics
11.2019 - 06.2021
- Operated tape machines, scales and label printers to package items correctly
- Regulated machine flow, speed and temperature and stopped and reset machine to address malfunctions
- Conducting filling of bulk products using filling equipment and floor model weight scales
- Performing semi-automated dispensing, completing volume check points using volumetric graduated cylinders and/or weigh scales understanding checks using meniscus point
- Completing final assembly of diagnostic reagents following associated documentation
- Performing pooling of diagnostics reagents to avoid contamination of product
- Performed quality control checks on products before they were shipped out, ensuring that they met all standards
- Loaded raw materials into production equipment and monitored the process until completion
Production Supervisor
Canada Vape Lab
12.2018 - 09.2019
- Supervised production staff in areas of sanitation, hygiene, GMPs and related necessary training
- Set goals for performance and deadlines in ways that comply with production plans and communicate them to subordinates
- Developed production plan by coordinating requirements with engineering, planning, procurement, and shipping departments
- Achieved production goals by establishing priorities; scheduling activities and employees; monitoring progress; revising schedules and resolving problems
- Conducted interviews and trained employees on GDP and GMP procedures
- Performed necessary troubleshooting during ongoing production errors in pods filling, packaging and resolved the issues
- Promoted and ensure good Health, Safety & Environment practices are followed
- Maintained timekeeping and personnel record
Education
Associate Diploma - Web Technologies
Lambton College
North York, ON04.2019
High School Diploma -
Gujarat Higher Secondary Board
Nadiad, Gujarat, India05.2015
Skills
- MySQL
- Excel
- Active Directory
- Network integration
- Deployment
- OSI Protocol management
- LAN/WAN management
- Routing and switching
- VLANs
- Security Logs
- Firewall configuration
- Virtual machine configuration
- DHCP
- DNS
- NFS
- File sharing
- FTP
- SSH server
- Cisco packet tracer
- TCP/IP
- Network troubleshooting
- Ping
- Telnet
- Device Installation
- Safety Assessment
- Equipment Repair
- Work order management
- Ticketing system
- Training and mentoring
- Troubleshooting and repair
Timeline
Field Service Technician
Bell Technical Solutions
08.2021 - Current
Packaging Technician
Sekisui Diagnostics
11.2019 - 06.2021
Production Supervisor
Canada Vape Lab
12.2018 - 09.2019
Associate Diploma - Web Technologies
Lambton College
High School Diploma -
Gujarat Higher Secondary Board
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