Benjamin Barak
Vaughan,Canada
Summary
Highly skilled IT professional with certifications in Python and CompTIA A+. Expertise in Microsoft Server and Client technologies, including SCCM, ITIL, and Azure. Experienced in IT asset management, hardware and software inventory, procurement, and distribution. Proficient in providing executive and senior management technical support. Capable of managing multiple projects, gathering requirements, and aligning them with project objectives. Analytical thinker with strong decision-making skills and excellent interpersonal, communication, and teamwork abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Field Service Technician
Andrew Nales .NET Inc
01.2023 - 01.2025
- Deployed SCCM images for Desktops/Laptops and participated in Windows migration projects
- Provided technical support for MS Office applications, Email, and Office365
- Troubleshooted and resolved issues during migration/imaging processes within SLA guidelines
- Conducted hardware and software inventory audits to ensure accuracy and compliance
Customer Service Representative
Rogers Communications
Richmond Hill, ON
06.2022 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Azure Checkpoint Project
Seneca College
11.2021 - 03.2022
- Configured IPTABLES rules on Azure virtual machines and implemented robust network configurations
- Conducted comprehensive testing and troubleshooting using Wireshark
- Managed virtual networks, subnets, and VPN connections in Azure environment
- Designed and implemented custom security policies and access controls for Azure resources
Education
CSN Diploma - Computer Networking and Technical Support
Seneca College
North York11.2022
Skills
- COMPUTER SKILLS
- Linux/Unix
- Cisco Routing
- Firewall/IPtables
- Database Management
- Microsoft Server Technologies (SCCM, Active Directory)
- Network Security/Network Administration
- DNS/DHCP
- TCP/IP
- LAN/WAN
- Project Management
- ITIL
- MYSQL
- AD Management
- FTP
- Wireshark
- Technical Support
- Azure
- Customer service
- Technical troubleshooting
- Technical support
- Field repairs
- Repair and installation
- Heavy lifting
- Hardware and software installation
Certification
- Python (Certified)
- CompTIA A+ (Certified)
Languages
Russian
Native or Bilingual
Timeline
Field Service Technician
Andrew Nales .NET Inc
01.2023 - 01.2025
Customer Service Representative
Rogers Communications
06.2022 - 01.2023
Azure Checkpoint Project
Seneca College
11.2021 - 03.2022
CSN Diploma - Computer Networking and Technical Support
Seneca College