Bharath Vivekananthan

Client: PG&E, July 2024 - Current

Location: Winnipeg, MB, Canada

• Developing and Implementing solutions in Sales Cloud using Apex, Aura, VisualForce, Flows, REST APIs, and JavaScript.
• Developed Salesforce Case to JIRA integration to create a new JIRA user story when a case is created in Salesforce.
• Working on implementing Web-to-Case for internal users to submit cases using web forms built on Experience Cloud.
• Implemented Email-to-Case for project teams to create case in Sales Cloud.
• Developed new Application in Experience Cloud to manage Salesforce Enterprise Licenses.
• Working with a team to build a DevOps process in Copado for managing Peer Reviews and Deployment Request approvals.

Client: Cargill, May 2019 - June 2024

Location: Winnipeg, MB, Canada & Chennai, India

• Developed and Implemented solutions in Sales Cloud and Marketing Cloud.
• Created solutions in Marketing Cloud using Journey Builders, Marketing Cloud Automations, Cloud Pages, AMPScript, Server-Side JavaScript, T-SQL, HTML, CSS, and JavaScript.
• Helped the marketing team to run campaigns, deploy lead capturing forms, measure campaign performance and personalize messaging.
• Integrated different applications with Sales Cloud and Marketing Cloud using REST APIs.
• Managed a team to support and troubleshoot issues with Sales Cloud, Service Cloud and Marketing Cloud.
• Developed and Implemented new automations using Apex and Flows in Sales Cloud for data cleaning.
• Implemented a project involving Sales Cloud, Marketing Cloud and a customer portal to handle invoice notifications.

Cognizant Global Sales Enablement Team, May 2016 - April 2019

Location: Chennai, India

• Migrated CRM data from Oracle PeopleSoft to Salesforce.
• Configured Contact and Lead Objects and created Profiles and Permission Sets for the new Org.
• Created Chatter channels for different field marketing teams and implemented solution to leverage it to post updates on different object records.
• Played Inside Sales role and executed campaigns to generate leads.

• Migrated CRM data from Zoho CRM to Salesforce.
• Setup Objects, Permission Sets, Profiles and Validation rules, Web-to-Lead and created reports.
• Played Inside Sales role and executed campaigns to generate leads.
• Managed and Administered the Salesforce Org for the entire Sales Team.

• Implemented Sitecore CMS Project for multiple brands of the Client to manage the websites.
• Provided Technical Support through Ticketing System for Content Changes, Website Maintenance activity, Website Enhancements, Migration, Build Activity and Server access issues.
• Managed the offshore developers and support team.
• Prepared Project related reports and documents including Requirement Document, Design Document, Project Milestone Reports, Budget Report, and Resource Allocation Report.
• Set up Server Environments including Staging, QA, UAT and Production.