Pushpa Uyyala
Toronto,Canada
Summary
8+ years of experience in application design, software development life cycle (SDLC), development, and Implementation of various IT applications. Hands-on Experience in designing and developing force.com applications. Experience developing and implementing salesforce apps in Sales, Service, Financial Service Cloud, and Support modules (ITIL Process).
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Salesforce Production Support Technical Specialist
Royal Bank of Canada (RBC)
12.2022 - Current
- I have extensive experience in developing, deploying, and leading teams. My expertise includes collaborating closely with stakeholders and product owners to ensure the timely resolution of production Issues and strict adherence to Service Level Agreements (SLAs).
- I have worked in Commercial Banking, Wealth Management, and Insurance application in the banking domain.
- Experience with Salesforce Financial Service Cloud (FSC), Service Cloud, Sales Cloud.
- Maintain deep understanding of Salesforce FSC, including staying informed of new Salesforce releases and how the releases can benefit new and existing functionality/clients.
- Experience working in Agile methodology, Scrum, Waterfall, and test-driven development.
- I collaborate with various technology teams to ensure seamless integration of functions to achieve goals, identify system enhancement needs, analyze current system logic to uncover issues, and propose and implement effective solutions.
- I provide expert knowledge Salesforce application support & administration with a deep understanding of the principles that guide this area.
- I work alongside multiple technology departments and management teams to guarantee proper functional integration that meets organizational goals.
- I closely collaborate with Product Owners, Business Analysts, and Systems Analysts to assess and document system impacts and support requirements.
- I evaluate the impact of applying technology to the existing environment.
- I identify risks, vulnerabilities, and security issues, communicate their impact, and propose strategies for risk mitigation.
- I mentor and coach junior analysts, delegating tasks to L1, L2, and L3 teams.
- I utilize strong communication and diplomatic skills to persuade and influence others effectively.
- Our team provide support to over 7000 active users for each application in production.
- In charge of conducting UAT/IST health check with developers to make sure every story/issue/enhancement is covered before developing stories to production in each release.
- I do manage the environment Health check: Means we are responsible for conducting health checks to ensure that the production environment remains stable and doesn't cause any issues for our end clients or business.
- Certification renewal, User provisioning and de provisioning through based on the AD group.
- Handle sandbox creation and refresh and perform PIV data masking. I also run data jobs that clean up the PII, such as email and phone numbers...etc.
- I monitor org licenses and batch data load jobs, as well as apex job monitoring.
- Additionally, I review SF release notes and assess the impacts in each quarterly release.
- I do create KB/SOP reviews sometimes to assist the support teams.
- I also work with Salesforce team to analyze any OOB functionalities are not working Salesforce cases and track them on priority, work on critical incidents(P1).
- I do handle Salesforce deployments such as Pre/Post deployments steps review and assess the impact and review the CR’s (Change Requests) in each release with the Change board.
- I keep myself up to date with the latest features and provide Salesforce trainings on the production support side.
- Strong experience in Salesforce architecture and components, including APEX classes, APEX Web services, Visualforce, Lightning, Lightning Web Components (LWC) and Triggers.
- Configured Einstein Activity Capture to sync the meetings/events between outlook to Salesforce and vice versa.
- Experience in Creating flows and process builder.
- Working with different aspects of web service like WSDL, SOAP and REST API’s.
- Have an experience in deploying the code though Change Sets, bit bucket, Git Jenkins and Ant. Merging the code, creating new branches if needed.
- Expertise in filtering/building the complex queries the data using the SQL and SOQL queries through the SF inspector, workbench, and Data loader.
- Experience in generating complex Reports, Dashboards and analytical snapshots based on the business requirements. Created custom Report Types, bucket fields and enabled inline editing in Reports run page.
- Experience with CI/CD DevOps including using tools such as Visual Studio Code, Salesforce CLI, Git, Bitbucket, Copado, Urban code, and Jira.
- Implemented security measures and sharing rules at object, field, and record levels for various organizational tiers, as well as Single Sign-On (SSO) configuration.
- Working in one of the SF managed package financial service clouds, created dynamic page layouts, record types, Profiles, Relations, Personal accounts.
- Experience in configuring the sharing using OWD, sharing rules, Profiles, Page Layouts, builder, Flows, Validation Rules, Formulas etc.
- Experience in data migration such as Data Loader, Data Import Wizard, Salesforce inspector, workbench for Data Export, Mass Delete/updates.
Salesforce Developer and Production Support Specialist (Service Cloud)
Cognizant
02.2019 - 11.2022
- Experience on configuring the sharing using OWD, sharing Rules, Profiles, Page Layouts, builder, Flows, Validation Rules, Formulas etc.
- Hands-on experience with environment management activities such as Sandbox refreshes, creating a new sandboxes and Salesforce releases etc.
- Responsible for doing the deployments and providing support to POs on PIV.
- Creating a CR and actively participating the CAB meeting to get approval before the deployments.
- Expertise in Salesforce error and debug logs for any performance issues in Prod.
- I have experience creating dashboards in Tableau.
- Experience with Monitoring, searching, indexing, and correlating data from various sources, enabling users to analyze big data, set up alerts, reports, and visualizations, and improve cybersecurity operations and compliance.
- Provided KT to L1 support team and created SOP’s, Job aids, Knowledge base articles.
- Maintaining/ Renewing a Salesforce CA or Self signed certificates as per the company’s policy.
- Experience in SFDC Development implementing the APEX Classes, APEX Triggers, and Plug-ins.
- Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks, and actions.
- Understanding of SOQL and SOSL for Querying and searching Data for Force.com platform.
- Understanding of Salesforce Governor limits and experience in overcoming limitations in Apex classes, Triggers, SOQL and Batch classes.
- Experience in Data mapping and migration from Legacy systems to Salesforce.com platform using Data Loader and Import Wizard.
- Ability to handle multiple priorities and adjust workflow, accordingly, including triaging incidents during shift with Onsite/Offshore.
- Creates and run scheduled reports, ad hoc reports and customized analytical reports and dashboards.
- Experience tracking defects and new requests raised by business stakeholders.
Salesforce Developer
Microdesk
07.2017 - 12.2018
- I have experience working with various salesforce tools including ServiceNow, Jira, SCCD, Identity Management, Azure, MDM, OpenShift, OCP, and MongoDB, Workbench, Data loader, SF inspector, Salesforce SDLC and Salesforce DX.
- Experience in APEX Programming by creating Custom Triggers and perform Asynchronous calls to implement the business logic as per the requirements.
- Involved in daily standup meetings, Scrum. This resulted to bring good solution to the business requirement. Worked on the technical documents and technical design of requirements.
- Discussed and analyzed the requirements with business team and converted the requirements into detailed technical requirements.
- Customized Salesforce CRM beyond native functionality with Visualforce and Apex code as per the requirements.
- Developed Test classes and maintained the proper code coverage to deploy into the production boxes.
- Created custom controllers while developing Visualforce pages.
- Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields using Restful API callouts. Involved in creating Apex classes, Visualforce pages, Triggers, Workflows.
- Experience permission sets, record types, and page layouts, Automated business processes using Workflow, Process Builder.
- I have implemented field-level security to manage the visibility and accessibility of fields for different profiles. I have worked with standard Salesforce objects like Accounts, Contacts, Leads, Opportunities, Reports, and Dashboards.
- I have upgraded some apps from Salesforce Classic to Lightning Experience to develop a rich user interface and better interaction of pages.
- I have also developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide the functionality to the visual pages.
- I have hands-on experience with end-to-end Salesforce System and user administration.
Full Stack Developer
Chembian Technologies
06.2015 - 03.2017
- Responsibilities Performed the role of Salesforce.com Developer in the organization.
- Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
- Created Visualforce pages with responsive design using company CSS and style- sheets with the help of jQuery and static resources.
- Created the visual force pages and integrated with external legacy system using REST based web-services.
Education
Bachelor’s degree - Computer Science and Engineering
JNTUA
01.2015
Skills
- Lightning Experience Development
- Salesforce Lightning Design System and Lightning Components, Aura Framework, LWC components, JavaScript Controllers, Server-side Controllers
- Salesforcecom Development
- Apex Language, Apex Trigger, Apex Class & Apex REST, SOQL, SOSL, Visual Force (Page, Component & Controllers), HTML, JavaScript, flows, App Builder
- Administration
- Created Custom complex Reports & Dashboards, Tableau, Validation Rules, Users, Roles and, sharing Settings, flows, Process Builder, Permission sets, Users and system Administration tasks
- Production & Maintenance Prod Support
- ITIL Process, Change Management, Incidents, Service Requests, Problem tickets (P1, P2 & P3) ServiceNow, Jira, Confluence, Azure, TeamView, SCCD ticket tool, Self -Service, Identity Management, DataStage, HubSpot, SCON, Azure, SOP’s, SLA
- Languages: APEX, Java, XML, JSON, HTML, Java Script, CSS, C, ASPNet
- Database: SOQL, Workbench, Data Loader, Salesforce Inspector, Jira, UCD, Elastic search MS SQL Server, Forcecom DB, Change sets, Kibana, Facets
- Tools/Utilities: Salesforce IDE, SQL Developer, Visual Studio Code, Git, Bit bucket, Jenkins, ANT Migration tool, Change Sets, Salesforce DX, Salesforce Inspector, CI/CD Pipelines, Active Directory, HubSpot Azure, Identity Access Management (IAM)DevOps, UCD, Vault, OCP, Dynatrace, OpenShift, Helios, MongoDB
Accomplishments
Got good team player award in Cognizant.
Certification
- Salesforce Certified Administrator and Advanced Administrator
- Salesforce Certified Platform App builder
- Salesforce Certified Platform Developer1
- Salesforce Certified Sales Cloud
- Salesforce Certified Service Cloud
- Salesforce Certified AI Associate & Specialist
- Salesforce Certified Data Cloud
- Salesforce Certified Einstein Analytics & Tableau CRM
Timeline
Senior Salesforce Production Support Technical Specialist
Royal Bank of Canada (RBC)
12.2022 - Current
Salesforce Developer and Production Support Specialist (Service Cloud)
Cognizant
02.2019 - 11.2022
Salesforce Developer
Microdesk
07.2017 - 12.2018
Full Stack Developer
Chembian Technologies
06.2015 - 03.2017
Bachelor’s degree - Computer Science and Engineering
JNTUA
Conclusion
Motivated Salesforce Developer committed to delivering scalable, user-focused solutions. I bring strong technical expertise, a problem-solving mindset, and a dedication to continuous improvement. Ready to contribute to a team that values innovation and efficiency. Thank you!