Bhanu Maheshwari Singh Kukkadapu
Ontario,Canada
Summary
Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Customer Relations Specialist
Alliance One(Teleperformance)
03.2024 - Current
- Dedicated and customer-focused professional with years of experience in financial services and automotive customer support.
- Seeking to leverage expertise in client relations, problem resolutions, and financial processes in Customer Service role at Toyota Financial Services.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as top performer within team. Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Trained new Customer Service Representatives on company policies, procedures, and best practices
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volumes
- Logged call information and solutions provided into internal database
Fraud and Claims Ops Specialist & Pre Underwriter
Wells Fargo
06.2016 - 04.2021
- Reviewed Personal Tax Returns documents - Form 1040, Business Tax
Returns-1065, Form 1120s, Form 1120, K1's of 1065, 1120s & standard
Schedules(A, B, C, D, E, F). - Updated information on internal “IAT Tool” on banker's request which is
used by underwriter on deciding credibility of customer
Conducted pre-under writing work and Prepared simple and complex
tax returns for individuals by using knowledge of federal, state and local
tax codes and publications - Developed monthly project plans and schedules, identified steps to
mitigate risk and improved probability of delivering expected business
results - Works under the Guide lines of International Electronic Payments Association REG -E and NACHA using the SEC Codes.
- Disputes and chargebacks including Reclamations.
Education
PG Diploma - Advanced Project Management And Strategic Leadersh
Sault College
Brampton, ON05.2025
B.com - Honours
Shantiniketan Degree College
Miryalaguda05.2016
Skills
- Proficiency in MS Excel, pivot table,V lookup,VBA
- Project Planning and Scheduling
- Problem-solving abilities
- Team Collaboration and Leadership
Timeline
Customer Relations Specialist
Alliance One(Teleperformance)
03.2024 - Current
Fraud and Claims Ops Specialist & Pre Underwriter
Wells Fargo
06.2016 - 04.2021
PG Diploma - Advanced Project Management And Strategic Leadersh
Sault College
B.com - Honours
Shantiniketan Degree College
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