Bhakti Vaghasia
Brampton,Ontario
Summary
Seasoned Credit Card Specialist with comprehensive understanding of credit card products, services, and procedures. Proven skills in managing credit card portfolios, resolving customer issues, and enhancing operational efficiency. Strengths include strong analytical abilities, exceptional problem-solving skills, and commitment to maintaining up-to-date knowledge of industry trends and regulations. Significant contributions made in previous roles include improving customer satisfaction rates and streamlining processes for improved workflow efficiency.
Overview
16
16
years of professional experience
Work History
Credit Card Specialist
RBC
Mississauga, Ontario
10.2025 - Current
- Handle inbound client calls related to credit card products and services
- Assist clients with card activations, replacements, balance inquiries, and payment issues
- Guide clients through fraud prevention, security verification, and dispute resolution
Educate clients about RBC credit card features, benefits, and reward programs - Process new applications, limit increases, and account maintenance requests
- identify opportunities to recommend suitable RBC financial solutions based on client needs
- Ensure compliance with banking policies, privacy standards, and quality service guidelines
- Deliver excellent customer service while maintaining professionalism under pressure
- Handle inbound client calls related to credit card products and services -Assist clients with card activations, replacements, balance inquiries, and payment issues
- Guide clients through fraud prevention, security verification, and dispute resolution
- Educate clients about RBC credit card features, benefits, and reward programs
- Process new applications, limit increases, and account maintenance requests
- Identify opportunities to recommend suitable RBC financial solutions based on client needs
- Ensure compliance with banking policies, privacy standards, and quality service guidelines
- Deliver excellent customer service while maintaining professionalism under pressure
CUSTOMER SERVICE REPRESENTATIVE AGENT
Bell / Rogers
Toronto, Canada
01.2023 - 02.2025
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Managed high-volume of inbound and outbound customer calls.
- Resolved team support issues with efficient approach to keep call center operating smoothly and customers satisfied with services.
- Continuously met sales goals via strategic prospecting.
- Monitored customer order process and addressed customer issues.
CREW TRAINER
McDonald's
Mississauga, Canada
11.2022 - 08.2023
- Collected payments and provided accurate change.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Re-stocked, organized and arranged service and food stations.
- Packaged and stored food products appropriately for proper handling and preservation.
- Juggled multiple tasks to ensure high quality and timely delivery.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
SR. PROJECT ADMINISTRATOR & RELATIONSHIP MANAGER
ROCKET SOLAR
04.2019 - 07.2022
- Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
- Led meetings with internal team members, consultants and contractors.
- Prepared cost estimates for projects of varying sizes.
- Focused on project monitoring and management by developing forecasts and tracking expenses.
SENIOR ADMIN MANAGER
WEAGLE IMPEX
03.2018 - 07.2022
- Prepared and processed import and export documentation according to customs regulations, laws and procedures.
- Improved office organization by developing filing system and customer database protocols.
- Identified and led cost management initiatives to achieve quantified results.
- Managed document processes through scanning, filing and transmitting while following all standard procedures.
- Organized technical documents, digital records and business correspondence for each project, program or department.
ADMINISTRATIVE OFFICE ASSISTANT
EAGLE EXPRESS / CARGO
07.2017 - 01.2018
- Organized complex documents using office technology and software applications.
- Provided clients with assistance in preparing required travel documents and forms.
- Scheduled appointments, meetings and events for management staff.
- Prepared and prioritized calendars and correspondence.
- Created reports using advanced data management and software skills.
COUNSELOR CUM ADMIN INCHARGE
HCL CDC
07.2010 - 09.2011
- Created reports and other types of documentation, which often contained sensitive and confidential data.
- Maintained documents by managing files following established procedures.
- Created technical documents and updated throughout document lifecycle.
Education
Degree - Electronics & Communication Engineering
Atmiya University
RajkotGED -
INIFD
AHMEDABADSkills
- Organizational Skills
- Problem solving
- Banking systems proficiency
- Documentation and Reporting
- Credit card processing
- Customer relationship management
- Microsoft Office Suite
- Calendar Management
- Supervision & Leadership
- Friendly, Positive Attitude
- Team Management
- Planning & Organizing
- Organization and Efficiency
- Business Operations Understanding
- Prioritization and Time Management
- Multitasking and Prioritization
Timeline
Credit Card Specialist
RBC
10.2025 - Current
CUSTOMER SERVICE REPRESENTATIVE AGENT
Bell / Rogers
01.2023 - 02.2025
CREW TRAINER
McDonald's
11.2022 - 08.2023
SR. PROJECT ADMINISTRATOR & RELATIONSHIP MANAGER
ROCKET SOLAR
04.2019 - 07.2022
SENIOR ADMIN MANAGER
WEAGLE IMPEX
03.2018 - 07.2022
ADMINISTRATIVE OFFICE ASSISTANT
EAGLE EXPRESS / CARGO
07.2017 - 01.2018
COUNSELOR CUM ADMIN INCHARGE
HCL CDC
07.2010 - 09.2011
Degree - Electronics & Communication Engineering
Atmiya University
GED -
INIFD