VISHESH ANAND

• Managed over 50 customer calls per day. Handled customer inquiries and suggestions courteously and professionally.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Participated in team meetings and training sessions to stay informed about product updates and changes.

• Monitoring accounts for fraudulent activity and liaising between customers and compliance department to resolve issues.

• Maintaining customer profiles and ensuring proper information is provided and obtained.

• Assist customers in understanding their bill, processing transactions and making payments.

• Was entailed to assist customers from U.S
• And Canada with assured fast delivery and holistic solutions via chat & emails
• Helping troubleshooting their queries with low resolution time and appropriate conclusions
• Contacted supervisor immediately when issues required escalation to avoid lost revenue
• Skilled at working independently and collaboratively in a team environment

• Worked for Etisalat, a UAE network service provider
• Involved in calling customers and informing them about the company's latest offers and plans, as well as convinced them to upgrade in order to meet my company's target
• Developed strong customer relationships to encourage repeat business.

• Serviced customers online, answering their questions about the vehicle they wanted to buy (including details like year of manufacture, distance driven and so on) and finalizing the deal along with negotiating the prices with them.

• Aided customers in purchasing the best insurance for their families by inquiring about their needs over the phone
• Assisting them by providing the best benefits at the most competitive annual premium rates
• Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.