Bhag Singh
Edmonton
Summary
A customer-focused professional with 2 years of experience in delivering efficient service, problem-solving, and building strong relationships. Skilled in technology use, cash reconciliation, and ensuring compliance. Eager for growth and leadership opportunities, ready to contribute skills and expertise to a top logistics provider.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Security Guard
Securitas/ GPS/ XA
04.2023 - 04.2024
- Monitored facility operations and ensured the safety of over 100 customers daily, providing a secure environment that fostered positive customer experiences
- Assisted customers with inquiries and provided directions, enhancing their overall experience and satisfaction
- Resolved conflicts and managed difficult situations with professionalism, employing strong problem-solving skills to de-escalate potential issues
Seasonal Associate/Paker
Amazon Fulfillment Center
07.2023 - 01.2024
- Packaged and prepared over 1000 products daily for shipment
- Successfully completed training certification, demonstrating proficiency in packing procedures and safety protocols
- Collaborated with team members to maintain workflow efficiency, consistently meeting daily shipping goals and contributing to a 15% increase in overall productivity
- Conducted quality checks to ensure accuracy in order fulfillment, maintaining a 98% accuracy rate in packed shipments
Pizza Store Associate
Pizza 73/ Red Sawan Pizza
02.2022 - 08.2023
- Delivered excellent customer service by taking orders, resolving complaints, and handling cash transactions, contributing to a 20% increase in customer satisfaction
- Assisted in food preparation, ensuring accuracy and timely service, while managing to pack 30 items per hour during busy shifts
- Supported inventory management and restocking supplies to meet customer demand, reducing stockouts by 25% during peak hours
- Upsold menu items and promoted specials, resulting in a 10% increase in sales revenue
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Education
Business Administration -
Norquest
10.2024
Skills
- Problem Solving and Resolution
- Customer Service Orientation
- Relationship Building
- Technology/Point of Sale (POS) Experience
- Cash Reconciliation and Logging
- Excellent Written and Oral Communication
- Compliance with Safety and Corporate Policies
- Attention to Detail
- Time Management and Accountability
- Teamwork
- Multitasking
- Workplace Safety
Certification
- Gender Based Analysis
- Food Safety Certificate
- Protect
- Pro-Serve
- Alberta Security Services
Accomplishments
- Excellence in Compliance and Accuracy: Achieved compliance audit excellence for maintaining corporate policy standards and cash reconciliation accuracy.
- Optimized Customer Service Efficiency: Successfully reduced customer complaint response time by implementing efficient problem-solving techniques.
Languages
Punjabi
Hindi
English
Hobbies and Interests
- Team Collaboration
- Professional Development
- Technology & Innovation
Timeline
Seasonal Associate/Paker
Amazon Fulfillment Center
07.2023 - 01.2024
Security Guard
Securitas/ GPS/ XA
04.2023 - 04.2024
Pizza Store Associate
Pizza 73/ Red Sawan Pizza
02.2022 - 08.2023
- Gender Based Analysis
- Food Safety Certificate
- Protect
- Pro-Serve
- Alberta Security Services
Business Administration -
Norquest
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