BEULAH ISAAC
Mississauga,Ontario
Summary
Diligent Housing Support Worker with a solid background in delivering compassionate support to diverse community population. Skilled in developing and implementing effective housing and support plans tailored to individual needs. Proven ability to make a positive impact on the lives of those served. Focused on active listening and crisis intervention, dedicated to providing the highest level of care and support to individuals facing housing challenges.
Overview
2025
2025
years of professional experience
Work History
Intensive Case Manager
Our Place Peel
04.2024 - Current
- Promote Youth Engagement and development by fostering therapeutic relationships to support youth engagement and positive growth in care path planning and goal setting
- Use care planning tools to perform assessments, coordinate care, and advocate for access to essential services
- Collaborate with staff to offer wraparound services, such as outreach, mental health assistance, harm reduction, and housing support
- Build relationships with primary and community health providers to guarantee youth access to healthcare, and make referrals to other professional services when required
- Ensure detailed client records are kept, including case notes and progress updates
- Collect and organize statistical data, preparing monthly reports
- Engage in a coordinated service strategy using the Housing First Model to provide effective assistance to clients.
- Increased client satisfaction by maintaining open communication and promptly addressing concerns or issues.
Case Manager
Horizons for Youth
07.2023 - 04.2024
- Coordinate resources to connect work load of 23 youth with essential support in areas such as housing, healthcare, and education
- Provide crisis intervention and emotional support to navigate challenging situations
- Assist in life skills development, including budgeting, job readiness, and communication
- Collaborate with staff and external organizations to advocate for additional services, promoting clients' goals
- Deliver trauma-informed care to create a safe environment fostering healing and growth.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
Housing/Community Support Worker
Horizons for Youth
06.2022 - 06.2023
- Implement case plans for 45 clients, providing support in employment, education, and life skills
- Build positive relationships with clients and landlords to prevent eviction and foster a supportive environment
- Assist clients with applications to Ontario Works, THAP/COHB, and accompany them to the furniture bank
- Facilitate applications for clients with diverse needs, such as refugee claimants and those with mental health challenges
- Assist with family integration when available and provide various services like food packages and hygiene support
- Connect clients with community support and relevant resources.
Full-Time Youth Care Worker
Horizons for Youth
06.2016 - 01.2022
- Advocate for marginalized and homeless youth, addressing social, emotional, and behavioral challenges
- Develop impactful case plans to encourage individual and community change
- Manage youth behavior, including conflict de-escalation, harm reduction, crisis intervention, and stabilization
- Demonstrate strong organizational, negotiation, and liaison skills
- Utilize nuanced anti-oppression and human rights-based intersectional analysis and practice
- Excel in cross-cultural communication and conflict resolution, with fluency in English, Shona, and communicable French
- Contribute to community and economic development initiatives.
Relief Crisis Intervention Counsellor
Halton Women’s Shelter
08.2015 - 03.2016
- Respond to the 24-hour crisis line, manage intakes, and departures
- Advocate for clients with other service providers, assisting with legal, housing, immigration, health, and financial services
- Conduct danger assessments and help clients plan safety procedures when needed.
Polling Officer
Elections Canada
- Locate electors' names on the ballot, ensure proof of identity and address before voting.
Education
Diploma in Social Service Worker -
Sheridan College, Oakville Campus
04.2015
Business Leadership with Cooperative Education Practicum -
Dufferin-Peel Catholic District School Board, Mississauga
01.2013
Undergraduate in Occupational Health and Safety -
Ryerson University, Toronto
12.2010
Skills
- Integrity and Honesty
- Empathy and patience
- Innovation and Creativity
- Cultural Sensitivity
- Assertiveness
- Process Monitoring
- Quick Learner
- Dependability
- Teamwork and Collaboration
- Detail Oriented
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Mental health knowledge
Volunteer Experience
Student Placement, The Halton Women's Centre, Halton, 09/01/14, 04/01/15, Assist with workshop preparations, client registrations, and referrals., Advertise agency services and maintain relationships with local service providers., Develop intervention logic for stress-helping skills and assist in volunteer training.
Languages
French
Elementary
English
Full Professional
Timeline
Intensive Case Manager
Our Place Peel
04.2024 - Current
Case Manager
Horizons for Youth
07.2023 - 04.2024
Housing/Community Support Worker
Horizons for Youth
06.2022 - 06.2023
Full-Time Youth Care Worker
Horizons for Youth
06.2016 - 01.2022
Relief Crisis Intervention Counsellor
Halton Women’s Shelter
08.2015 - 03.2016
Business Leadership with Cooperative Education Practicum -
Dufferin-Peel Catholic District School Board, Mississauga
Undergraduate in Occupational Health and Safety -
Ryerson University, Toronto
Polling Officer
Elections Canada
Diploma in Social Service Worker -
Sheridan College, Oakville Campus
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