Baudelia Greer
Los Angeles
Summary
Dedicated Intensive Case Manager with 7 years of experience providing field-based support to individuals transitioning from homelessness to permanent housing. Skilled in trauma-informed engagement, mental health support, substance use counseling, crisis intervention, and community resource coordination. Proven ability to develop individualized service plans, collaborate with multidisciplinary teams, and empower clients toward long-term stability and independence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Intensive Case Manager
SSG/HOPICS
Compton, CA
06.2020 - Current
- Provided intensive, field-based case management for a caseload of 30 individuals transitioning from homelessness to permanent housing, using a Housing First approach.
- Conducted strengths-based intake assessments and developed individualized service and stabilization plans.
- Delivered ongoing mental health support, SUD counseling, crisis intervention, and motivational engagement to enhance recovery and stability.
- Performed outreach in community settings and met clients where they were to foster engagement and trust.
- Linked clients to housing, healthcare, behavioral health, employment, benefits, and support services.
- Accompanied clients to appointments, advocated for needs, and coached on life skills (budgeting, tenancy success).
- Maintained accurate case documentation, progress notes, and service plan updates in HMIS/electronic systems.
- Built collaborative relationships with providers, landlords, and community partners to ensure wrap-around support.
- Assisted clients in accessing public benefits, crisis resources, and community support networks.
- Monitored client progress, adjusted plans, and provided long-term support to promote housing retention and independence.
Case Manager
Christ Centered Ministries
Los Angeles, CA
01.2019 - 05.2020
- Coordinated client assessments and developed individualized care plans to address diverse needs.
- Facilitated communication between clients and service providers, ensuring seamless access to resources.
- Monitored client progress and adjusted care plans based on ongoing evaluations and feedback.
- Conducted regular outreach efforts to engage with at-risk populations, enhancing service reach and impact.
Education
Graduate Certificate - Substance Use Disorder (SUD) Counselor
Tarzana Treatment Center College
Tarzana, CA08-2025
Associate of Science - Clinical Psychology
Los Angeles Southwest College
Los Angeles, CA01-2025
High School Diploma -
Parkride Private High School
Long Beach, CA02-2011
Skills
- Strong Communication & Active Listening – Clear, empathetic interaction with clients, teams, and partners
- Crisis Intervention & De-escalation – Responding to immediate client needs and safety concerns
- Assessment & Treatment Planning – Conducting biopsychosocial evaluations and tailored service plans
- Case Coordination & Service Linkage – Connecting clients with housing, healthcare, benefits, and community resources
- Mental Health & SUD Support – Support in recovery, coping skills, relapse prevention, and referral to treatment
- Time Management & Organization – Managing complex caseloads and documentation efficiently
- Problem-Solving & Critical Thinking – Developing practical solutions to barriers and client challenges
- Cultural Competence & Empathy – Respectful, client-centered engagement with diverse populations
- Advocacy & Empowerment – Supporting clients to access services, rights, and opportunities
- Documentation & Reporting – Accurate case notes, progress tracking, and compliance with standards
Certification
- Associate Degree – Psychology
- Associate Degree – Liberal Arts
- Associate Degree – Behavioral Health Science
- CPR Certified
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Intensive Case Manager
SSG/HOPICS
06.2020 - Current
Case Manager
Christ Centered Ministries
01.2019 - 05.2020
Graduate Certificate - Substance Use Disorder (SUD) Counselor
Tarzana Treatment Center College
Associate of Science - Clinical Psychology
Los Angeles Southwest College
High School Diploma -
Parkride Private High School