Betzy Bailon
Glendale
Summary
Detail-oriented administrative professional with extensive experience in office operations, records management, document processing, and customer service. Proficient in managing DMV-related documentation, confidential records, and financial transactions. Currently pursuing a Bachelor Degree of Science in Criminal Justice, demonstrating a strong commitment to law enforcement and public service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
OFFICE ASSISTANT
MB High Road Truck Service
Los Angeles
01.2014 - 01.2024
- Maintained daily administrative operations, including incoming calls, email correspondence, and document processing.
- Coordinated with clients and business partners regarding invoices, payroll, and business records while maintaining confidentiality.
- Maintained organized records and reports, and processed financial transactions with accuracy.
BRANCH MEMBER ASSOCIATE
Auto Club of Southern California
Burbank
01.2022 - 01.2023
- Verified legal documents, applications, and customer records for accuracy and compliance.
- Processed DMV-related transactions including vehicle registrations, custom license plates, VIN verifications, and vehicle record requests.
- Maintained confidential records, processed payments, and served as a Notary Public while providing professional customer service.
FLOWER SHOP REPRESENTATIVE
Forest Lawn Memorial Park
Glendale
01.2021 - 01.2022
- Provided the highest level of professionalism and knowledgeable service in the floral department to customers.
- Processed accurate cash, check, debit, and credit card payments using a Point-of-sale system for floral pieces and funeral services.
- Collaborated effectively with diverse coworkers to meet service goals and resolve operational issues.
Education
Bachelor of Science - CRIMINAL JUSTICE
California State University of Los Angeles
12-2026
ASSOCIATE OF SCIENCE DEGREE - ADMINISTRATION OF JUSTICE
Pasadena City College
06-2025
ASSOCIATE OF ARTS DEGREE - LAW, PUBLIC POLICY, AND SOCIETY
Pasadena City College
06-2025
HIGH SCHOOL DIPLOMA -
Eagle Rock High School
06-2014
Skills
- Administrative Support
- Customer service (7 years)
- Confidential Records Management
- Document Processing
- Microsoft Word
- Microsoft Excel
- Bilingual (English/ Spanish)
- Verbal Communication
- Written Communication
Certification
- California Notary Public, State of California, 2023
- Community Emergency Response Team (C.E.R.T.), Los Angeles, Ca, 2016
Volunteer Experience
DEI Committee & Volunteer, Delevan Drive Elementary School, 2023- Present
- Help organize community events and family engagement activities.
- Support student safety during field trips and school events.
- Assist teachers of different grades during classroom activities.
C.E.R.T First Responder, Los Angeles, 2016-2017
- Assisted with first aid support and event safety monitoring during a local community park event.
Timeline
BRANCH MEMBER ASSOCIATE
Auto Club of Southern California
01.2022 - 01.2023
FLOWER SHOP REPRESENTATIVE
Forest Lawn Memorial Park
01.2021 - 01.2022
OFFICE ASSISTANT
MB High Road Truck Service
01.2014 - 01.2024
Bachelor of Science - CRIMINAL JUSTICE
California State University of Los Angeles
ASSOCIATE OF SCIENCE DEGREE - ADMINISTRATION OF JUSTICE
Pasadena City College
ASSOCIATE OF ARTS DEGREE - LAW, PUBLIC POLICY, AND SOCIETY
Pasadena City College
HIGH SCHOOL DIPLOMA -
Eagle Rock High School