Bethel Beruk
Burnaby,BC
Summary
Results-driven and customer-focused server with 3 years of experience in the hospitality industry. Adept at delivering exceptional service in high-volume settings while maintaining a positive attitude and ensuring guest satisfaction. Proficient in multitasking and working collaboratively with team members to achieve common goals. Possess strong communication and interpersonal skills, coupled with a keen eye for detail, to create memorable dining experiences for patrons.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
The Rec Room
07.2021 - Current
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Lifeguard
YMCA
01.2020 - 03.2020
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Inspected and tested pool equipment functionality to minimize hazards.
Education
Bachelor of Science - Biological Sciences
Simon Fraser University
Burnaby, BC06.2024
Skills
- Table Monitoring and Turnover
- Order Management
- Food Preparation and Safety
- Conflict and Complaint Resolution
- High Energy and Stamina
- Hospitality service expertise
- Friendly, Positive Attitude
- Critical Thinking
Languages
English
Native or Bilingual
Amharic
Native or Bilingual
Certification
- Serving It Right
- Food Safety
- First Aid & CPR/AED Level C
Volunteer Experience
Red Cherry Cafe - Barista
Winnipeg, MB 01/2020 - 04/2020
- Provided exceptional customer service in a bustling café environment, ensuring guest satisfaction and repeat business
- Took and accurately recorded food and beverage orders, paying close attention to special requests and dietary restrictions.
Health Sciences Centre Hospital - Ward Visitor
Winnipeg, MB. 02/2018 - 03/2020
- Engaged with pediatric patients and their families in a compassionate and empathetic manner, providing emotional support and companionship during their hospital stay.
- Adapted interactions to accommodate the unique needs and preferences of each child, including those with special medical requirements
Timeline
Server
The Rec Room
07.2021 - Current
Lifeguard
YMCA
01.2020 - 03.2020
Bachelor of Science - Biological Sciences
Simon Fraser University
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