Beth Watson
Iwk-Cook’s Helper Formula Room
Eastern Passage,NS
32
years of professional experience
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Work History
Cook’s Helper
10 Years 3 Months- Under the direction of the Food Service Supervisors, the Cook’s Helper prepares therapeutic formula and feedings according to formula requisitions and is responsible for the sanitation of the Formula Room. Responsibilities include, but are not limited to: Preparing therapeutic formulas and feedings by using precise weighing and measuring techniques; Preparing labels for bottles; Maintaining up-to-date files of discharged patients and recipes; Ensuring Formula Room stock is maintained at an adequate level and is rotated; Following proper procedures for cleaning Formula Room and equipment; Delivering formulas and feedings to various units and picking up outdated products; Maintaining daily census of number and kind of formulas and feedings prepared and returned; Participating in quality assurance audits and monitoring activities.
General Worker
3 Years 9 Months- Reporting to the Manager of Food Services and under the direct supervision of the Food Services Supervisor, the General Worker distributes par-stock items to units; assists in the simple preparation and portioning of food as per duty lists; replenishes stock; assists in cleaning throughout the department; serves, takes orders and distributes meals to patients; and works as part of a team in ensuring the smooth and efficient delivery of the service.
1 Year
- Residential Collections Team
- Complete service orders for re-connection of service, cancellation of service for non-payment
- Issue verbal and written final notices on overdue accounts
- Assist customers with payment terms
- Handle concerns regarding disconnection of service
- General billing inquiries on customer accounts
- Follow-up on final notices issued
- Handle both inbound and outbound calls pertaining to collection of payment
- 12 month work term
7 Years 1 Month
- Oct 2006-June 2010 Cancellation administration team
- Process administrative cancellation of accounts and reversal of contracts
- Process credit transactions and verify accuracy of billing and credit information.
- Engage in customer and store associate call backs to confirm cancellations and address outstanding billing and or contract reversal issues.
- Resolve escalated issues regarding accounts and phone returns via email and return calls to stores and customers
- October 2004-March 2005 Technical Support Associate
- Assist customer care associates and customers directly with troubleshooting technical issues with wireless devices and the carrier network.
- Create and follow up on trouble tickets escalated to the client and network operations team to ensure resolution for the customer.
- Nov 2003-Sept 2004 and July-Oct 2006 E-Care Associate
- Respond to customer inquiries via email
- Contact customers via outbound phone calls in response to emails when necessary to resolve escalated issues.
- June 2003-Nov 2003 Customer Care Associate
- Respond to inbound customer calls via phone
- Access and modify customer account information using various computer systems
- Perform basic technical troubleshooting
- Process payments and related billing transactions.
- LOA for Maternity April 2005-Oct 2006 and June 2009-June 2010
2 Years 4 Months
- Cash handling
- Working in a fast paced environment
- Ability to work under minimal supervision
- Providing optimal customer service in a timely manner
- Food handling, food preparation
- Sanitation of food service areas.
6 Years 9 Months
- Working in a fast paced environment
- Counting and ensuring that the right amount of papers went to their designated areas
- Bundling of papers, flyer insertion, paper section insertion.
Education
Bachelor of Arts - Psychology
Grade XII Diploma - French Immersion Program
Skills
Teamwork and collaboration
Task prioritization
Professionalism
Customer service
Problem-solving
Time management
Attention to detail
Flexible and adaptable
Problem-solving abilities
Multitasking
Reliability
Excellent communication
Organizational skills
Team collaboration
Languages
French
Professional Working
Timeline
Cook’s Helper
Iwk-Cook’s Helper Formula Room
04.2016 - CurrentRead More
General Worker
Iwk- Food Services
07.2012 - 04.2016Read More
Nova Scotia Power Inc.
09.2010 - 09.2011Read More
Convergys Customer Management Canada
06.2003 - 07.2010Read More
Lake Williams Hospitality - Tim Horton’s
02.2001 - 06.2003Read More
The Daily News
05.1994 - 02.2001Read More
Eastern Shore District High School
Grade XII Diploma from French Immersion Program
Read More
Saint Mary's University
Bachelor of Arts from Psychology
Read More