Summary
Overview
Work History
Education
Skills
Timeline
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Beth Neal

Summary

Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

26
26
years of professional experience

Work History

Manager

Fabricland Distributers
12.2006 - Current
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.


Directory Assistance Operator

Nordia
05.2002 - 05.2006
  • Streamlined call handling processes for increased efficiency and reduced wait times.
  • Improved caller experience by utilizing effective communication skills in addressing their needs.
  • Maintained high-quality performance through adherence to company guidelines and standards.
  • Exceeded expectations in maintaining a low rate of errors while processing a large number of requests daily
  • Accessed number directories to provide relevant information to callers.
  • Enhanced customer satisfaction by providing accurate and timely directory assistance information.

Customs Broker

Fritz-Starber
06.1998 - 10.2001
  • Provided top-notch customer service through attention to detail, quick response times, and expert advice on import/export matters.
  • Collaborated with carriers, warehouse operators, and freight forwarders to expedite shipments and resolve issues.
  • Lawfully cleared merchandise through customs per client and government requirements.
  • Implemented pre-clearance strategies to ensure seamless transit of goods through customs checkpoints.

Education

High School Diploma -

St, Clair Secondary School
Sarnia, ON
06.1984

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Operations Management
  • Schedule Preparation
  • Performance Evaluations
  • Customer Service
  • Decision-Making
  • Positive Attitude
  • Attention to Detail
  • Problem-Solving
  • Organizational Skills

Timeline

Manager

Fabricland Distributers
12.2006 - Current

Directory Assistance Operator

Nordia
05.2002 - 05.2006

Customs Broker

Fritz-Starber
06.1998 - 10.2001

High School Diploma -

St, Clair Secondary School

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Beth Neal