Betelhem Gebru

• Guide clients through personalized consultations to select wedding gowns and accessories, creating an exceptional, stress-free bridal shopping experience.
• Provide detailed product knowledge on wedding gown fabrics, silhouettes, embellishments, and design features to help clients make informed decisions.
• Maintain a calm and professional demeanor, managing client emotions and expectations during significant life events.
• Build trust and rapport with clients by delivering attentive, empathetic, and results-driven service tailored to their unique needs.
• Collaborate with team members to schedule appointments, organize inventory, and ensure a polished showroom presentation.
• Stay up-to-date with evolving bridal trends, new product lines, and seasonal collections to provide accurate, stylish recommendations.

• Provide expert-level knowledge on product details, including fur, fabric manufacturing, and materials, to ensure customer confidence and satisfaction.
• Communicate complex product specifications effectively to a diverse clientele, maintaining clarity and precision.
• Thrive in a high-pressure, fast paced retail environment, managing multiple customer interactions while meeting sales targets.
• Collaborate with team members to optimize store operations, achieve collective goals, and maintain a cohesive work environment.
• Adapt quickly to new product lines and industry trends, consistently delivering top-tier service.
• Maintain attention to detail in tracking inventory, organizing displays, and ensuring product presentation standards.

Company Overview: Excel Family and Youth society was established by community members to fill the gap between NGO's and our growing, diverse black immigrant communities

• Updating company websites and social media pages to promote new campaigns
• Aiding in organizing events by getting equipment, gathering people within the community and providing service
• Developing outcomes-based work plans for the community
• Recruiting and signing up volunteers and staff.
• Assisting families in using and learning about society's resources.
• Excel Family and Youth society was established by community members to fill the gap between NGO's and our growing, diverse black immigrant communities
• Provided assistance to staff in the daily operations of the organization.

• Balanced and organized cash register by handling cash, counting cash and storing coupons
• Prioritized helping customers over completing other routine tasks in store
• Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior
• Ensured a welcoming environment for customers and that they find just what they need, letting them leave satisfied
• Cross-trained with other store departments and areas, supporting overall retail operations

• Performed administrative tasks, including tracking inventory, processing sales, and submitting patient insurance claims accurately.
• Managed cash operations, balancing and organizing the cash register while ensuring seamless transactions.
• Maintained detailed customer records, including prescriptions and payment history, ensuring accurate and confidential documentation.
• Arranged and maintained merchandise displays, showcasing optical products in an appealing, organized manner.
• Created a welcoming environment for customers by ensuring the store remained clean, organized, and inviting.
• Assisted clients in selecting frames, offering personalized recommendations based on style, color, and fit, to ensure customer satisfaction.