Summary
Work History
Education
Skills
Languages
Timeline
Generic
Berthe Rachel Kapinga

Berthe Rachel Kapinga

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking professional with over 5 years of customer relationship. Knowledgeable in credit procedures. Ready to help team achieve company goals.

Work History

Mortgage Advisor

MCAP
  • Promote and assist clients with any questions regarding Paradigm Quest products and services
  • Analyze and interpret customer inquiries through well thought out judgments, decision-making skills, and product knowledge
  • Resolve disputes received from clients through creative means and ownership
  • Handle multiple priorities in an ever-changing work environment
  • Provide creative solutions backed by sound decision-making
  • Adapt to the changing priorities of a fast-paced work environment
  • Fulfill customer expectations while complying with policies, practices, and procedures
  • Contribute to the overall success of Paradigm Quest team, as well as work independently to achieve specified targets.

Costumer Care Advisor

Scotiabank
  • Taking a proactive approach to discovering our customer's needs and listening to understand what they are asking for
  • Processing day to day transactions
  • Nurturing rich, long-standing relationships
  • Contributing to the Branch's targets by identifying and fulfilling simple sales opportunities
  • Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs.

Customer Service Representatives

MSi Corp
  • Worked as the team sale representative; accomplishes staff job results by coaching, counseling, disciplining, and encouraging employees according to their daily and monthly sale analyse
  • Worked in the Tech Cancel team; actively take tech, load, WHI and Chronos calls
  • Coordinated a variety of orders for new installations, moves, adds, changes, cancellations, and customer win-backs
  • Ensured order quality and accuracy while coordinating with other departments to meet service activation dates
  • Adhere to call duration and scheduling requirements
  • Close sales and efficiently place orders within an allotted time frame
  • Determine and negotiate the best solution, as well as choosing the most appropriate procedure to follow
  • Communicate and establish ongoing partnerships with internal and external customers
  • Worked daily with Microsoft Word, Outlook, and further technical tools.

Receptionist

La Turquoise assurances, Leblanc Inc
  • Greeted visitors, provided the information needed to customers
  • Completed bill payments with customers
  • Write and distribute email, correspondence memos, letters, faxes, and forms
  • Receiving and answering phone calls
  • Managed the Filing
  • Worked daily with Microsoft Word, Excel, and Outlook
  • Providing office support and working on office equipment like fax and printer
  • Tracked inventory of office supplies

Education

Bachelor of Science - Social Sciences

University of Ottawa
Ottawa, ON
04.2024

No Degree - Mortgage

Real Estate And Mortgage Institute of Canada
Ontario
11.2023

High School Diploma -

Collège Catholique Samuel-Genest
Ottawa, ON
06.2017

Skills

  • Organizational Skills
  • Goal Oriented
  • Credit Assessment
  • Teamwork Orientation
  • Problem Solving
  • Mortgage Knowledge
  • Customer Relations
  • Complaint Handling
  • Critical Thinking
  • Attention to Detail
  • Ethical Conduct
  • Microsoft Office

Languages

French
Native or Bilingual
English
Full Professional

Timeline

Mortgage Advisor

MCAP

Costumer Care Advisor

Scotiabank

Customer Service Representatives

MSi Corp

Receptionist

La Turquoise assurances, Leblanc Inc

Bachelor of Science - Social Sciences

University of Ottawa

No Degree - Mortgage

Real Estate And Mortgage Institute of Canada

High School Diploma -

Collège Catholique Samuel-Genest

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Berthe Rachel Kapinga