Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Bernice Appiah

730 Cornerstone Blvd. NE, Calgary,AB

Summary

Housekeeping professional with strong background in maintaining cleanliness and organization in various settings. Adept at leading teams to achieve high standards of hygiene and efficiency. Skilled in managing daily operations, training staff, and adapting to changing needs. Known for reliability, effective communication, and results-driven approach.

Overview

6
6
years of professional experience

Work History

Housekeeping Team Leader

Airport Residential Service
09.2021 - 05.2024
  • Managed linen inventory effectively by tracking usage trends and collaborating with laundry staff to maintain optimal stock levels at all times.
  • Enhanced guest satisfaction by ensuring timely and thorough housekeeping services in all rooms and common areas.
  • Reduced guest complaints with proactive communication and addressing issues promptly.
  • Increased overall cleanliness scores through consistent monitoring of guest feedback reports from online platforms.
  • Managed staff of [Number] housekeepers.
  • Communicated repair needs to maintenance staff.
  • Managed team productivity and workflow to exceed quality standards.
  • Trained new team members in proper cleaning techniques and safety protocols, ensuring consistent service quality across the board.
  • Trained and mentored all new personnel to maximize quality of service and performance.

Community Health Worker

Ghana Heaith Care
03.2018 - 07.2021
  • Addressed patient concerns and provided support to vulnerable demographics.
  • Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
  • Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
  • Increased awareness of available resources by organizing and participating in community health fairs and events.

Education

Certificate in Community Health Nursing - General Health

School of Community Health
Akim Oda
11-2015

Skills

  • Customer service-focused
  • Work inspection
  • Cleaning techniques
  • Sanitation standards
  • Chemical handling
  • Workload management
  • Team building expertise
  • Laundry operations
  • Strong leadership

Languages

English
Professional Working

Timeline

Housekeeping Team Leader

Airport Residential Service
09.2021 - 05.2024

Community Health Worker

Ghana Heaith Care
03.2018 - 07.2021

Certificate in Community Health Nursing - General Health

School of Community Health

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Bernice Appiah