Bernard Dela Cruz
1480 Pickering Parkway,ON
Summary
Experienced management professional with a proven track record in effectively overseeing daily operations, ensuring team adherence to protocols, and optimizing workflow efficiency. Dedicated to fostering a collaborative environment that promotes teamwork and drives the achievement of operational goals. Known for reliability, adaptability, strong leadership, and effective communication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Manager
KFC/Taco Bell
09.2019 - Current
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Implemented policies and standard operating procedures for continuous improvement.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Coordinated project workflows for departments.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Cashier
Salvation Army
06.2018 - 08.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Skills
- Cash handling
- Customer assistance
- Decision-making
- Work ethic and integrity
- Accurate money handling
- Customer service focus
- Cash handling and management
- Written and verbal communication
- Team development
- Inventory control
Languages
English
Professional Working
Certification
Safecheck Advanced Food Safety Certification Program 27-Jun-2022 - 27-Jun-2027
Timeline
Shift Manager
KFC/Taco Bell
09.2019 - Current
Cashier
Salvation Army
06.2018 - 08.2019
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