Bernadine Dagan
Toronto
Summary
Knowledgeable manager in the hospitality industry with a passion for delivering excellent guest experiences. Strong background in operations management, leadership and food safety. Committed to upholding company standards and values while promoting a positive work environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shift Manager
Shake Shack
05.2024 - Current
- Assisted with managing a diverse team of 150+ employees for the opening of a high-profile flagship restaurant
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards
General Manager
Chipotle Mexican Grill
04.2023 - 04.2024
- Oversee business operations by leading a team of supporting managers and 35+ crew members
- Fostered a positive work environment and enforced a strong work culture to reduce staff turnover rate
- Achieve monthly company goals by closely managing restaurant reports such as P&L
Crew Member - Apprentice General Manager
Chipotle Mexican Grill
04.2016 - 04.2023
- Conducted interviews, hired, trained and supervised staff members
- Monitored daily finances and followed monthly budgets for restaurant needs
- Created weekly schedules and monitored labour costs
- Maintained accurate inventories of food, supplies and equipment
- Ensured compliance with food safety policies and procedures
Education
No Degree - Business Management
University of Guelph-Humber
TorontoSkills
- Food Safety
- Inventory Management
- Training and Development
- Front-End Supervision
- Operations Management
- Labour and Food Cost Control
- Teamwork and Collaboration
- Customer Service
Certification
- Food Handlers Certification
- Smart Serve
- OSHA Training
Timeline
Shift Manager
Shake Shack
05.2024 - Current
General Manager
Chipotle Mexican Grill
04.2023 - 04.2024
Crew Member - Apprentice General Manager
Chipotle Mexican Grill
04.2016 - 04.2023
No Degree - Business Management
University of Guelph-Humber
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