BERNADETTE WHILBY BARCLAY
Hamilton,ON
Summary
Experienced Food Service operator knowledgeable about bulk cooking, food safety, and nutrition. Strong track record of reliability, accuracy, and efficiency in all tasks. Maintains superior performance in both individual and team-work duties. Motivated Food Service Operator with ten (10) years of experience working closely with teammates to prepare and serve meals to guests. Follows organization guidelines and recipes to prepare food ingredients and complete dishes. Industrious and self-directed professional who is successful at working quickly and accurately. Motivated Service Worker with exceptional social skills, communication abilities, and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Dependable Food Service Worker with a solid background in food service and related positions. Works effectively within teams on timely, high-quality food preparation to drive patron satisfaction.
Overview
11
11
years of professional experience
Work History
Manager
Reminisce Catering Service
06.2020 - 12.2023
- Communicate with customers to determine their catering requirements
- Coordinating with suppliers and vendor to maintain inventory, order and negotiate contracts with suppliers, to ensure timely delivery
- Managing staff, including payroll and benefits management, as well as hiring, training, and supervising employees
- Coordinating the preparation and serving of food during events
- Arranging transportation for food and catering equipment.
- Accomplished multiple tasks within established timeframes.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Senior Food Service Worker
National Commercial Bank
06.2013 - 06.2021
- Maintained a clean and organized kitchen
- Prepared meals using recipes and various cooking methods
- Assist with the dining area interior design
- Assist with the maintenance and update of the kitchen budget
- Maintain effective communication with internals and the operation team.
- Upheld strict quality control measures by consistently monitoring food preparation methods and presentation standards, leading to enhanced customer satisfaction.
- Collaborated with management to develop menus that catered to diverse dietary needs and preferences.
- Contributed significantly to overall team success by actively participating in meetings and brainstorming sessions aimed at improving both process efficiency and customer satisfaction levels.
- Facilitated clear communication between front-of-house and back-of-house staff, ensuring seamless coordination during high-volume times.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Greeted customers at the counter to fulfill requests and answer questions.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Reduced food waste through diligent inventory management, proper storage, and creative menu planning.
- Streamlined food preparation processes for faster service and improved kitchen organization.
- Supported smooth kitchen operations by taking on various roles such as prepping ingredients or serving when needed, increasing overall efficiency levels in the workplace.
Assistant Manager
Essies Variety Store
12.2018 - 05.2020
- Manage daily operation of team, 1 supervisor and 10 sales staff
- Manage weekly budget and pay staff members
- Make weekly roster
- Take monthly inventory
- See to the opening and closing of store
- Loge and deposit cash at the end of daily sales
- Recruiting and training new employees
- Training staff member in store theft prevention.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Garmex Art Academy
06.2016
High School Diploma -
National Council On Technical Vocational Education
Jamaica02.2015
High School Diploma -
National Council On Technical Vocational Education
Jamaica12.2013
High School Diploma -
National Council On Technical Vocational Education
Jamaica01.2009
Skills
- Customer service
- Plate presentation
- Menu memorization
- Food preparation
- Health and Safety Standards
- Food Safety
- Cake baking and decorating
- Garnishing Techniques
- Sanitation Procedures
- Food Preparation
- Food Safety Compliance
- Cooking techniques
- Food presentation
- Menu Planning
References
Available upon request
Languages
English
Native or Bilingual
Timeline
Manager
Reminisce Catering Service
06.2020 - 12.2023
Assistant Manager
Essies Variety Store
12.2018 - 05.2020
Senior Food Service Worker
National Commercial Bank
06.2013 - 06.2021
Garmex Art Academy
High School Diploma -
National Council On Technical Vocational Education
High School Diploma -
National Council On Technical Vocational Education
High School Diploma -
National Council On Technical Vocational Education
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