Bernadette Garcia
Riverside
Summary
Patient Service Representative with extensive experience in patient registration and appointment scheduling at Riverside Medical Clinic. Proficient in Spanish, enhancing communication with diverse patient populations. Demonstrated ability to multitask effectively, leading to improved patient experiences and operational efficiency. Seeking to leverage skills and transition into a licensed vocational nursing role.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Riverside Medical Clinic
Riverside
08.2022 - Current
- Register patients for appointments, guaranteeing accuracy and seamless experience.
- Deliver detailed instructions on procedures to enhance patient comfort and readiness.
- Engage with medical staff to enhance patient flow and maximize care efficiency.
- Handled patient inquiries and concerns, promptly addressing issues while demonstrating compassion.
- Assured customer service by responding to patient inquiries and alleviating concerns
Policy Analyst
Mercury Insurance
Brea
09.2003 - 08.2022
- Provided customer support, articulating policy details and managing inquiries effectively.
- Worked alongside internal teams to refine policy structures and enhance client satisfaction.
- Streamlined information flow between internal departments about updates made by policyholders.
- Mentored team members on policy changes.
- Managed revision and enhancement of policies.
After-School Program Leader
Headstart Employment
Riverside
08.1999 - 09.2003
- Directed and implemented educational and recreational initiatives for students.
- Delivered mentorship and guidance to enhance student support within a secure, interactive atmosphere.
- Developed and executed a dynamic after-school curriculum, enhancing academic, social, and emotional growth.
- Developed partnerships with parents and guardians via ongoing communication regarding children's achievements in program
Education
Associate of Science - Vocational Nursing
Pacific College
Costa Mesa, CA06-2021
Some College (No Degree) - Early Childhood Care and Education
Riverside Community College
Riverside, CASkills
- Registration for patients
- Appointment scheduling
- Communicating to patients and families
- Fluent in Spanish
- Multitasking capacity
- Teamwork
- Patient follow-up
Certification
- Licensed Vocational Nurse
- CPR Certified
COVID-19 Testing Volunteer, Perris, CA
- Administer COVID-19 tests to an average of 60-80 patients per day, with precision and care.
- Safely handled and processed specimens to maintain accuracy and compliance with medical protocols.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
COVID-19 Vaccine Administrator-Dignity Health,Carson,CA
- Administered approximately 100-150 COVID-19 vaccines daily, ensuring efficiency and patient comfort.
- Provided clear instructions and reassurance to patients throughout the vaccination process.
Timeline
Patient Service Representative
Riverside Medical Clinic
08.2022 - Current
Policy Analyst
Mercury Insurance
09.2003 - 08.2022
After-School Program Leader
Headstart Employment
08.1999 - 09.2003
Associate of Science - Vocational Nursing
Pacific College
Some College (No Degree) - Early Childhood Care and Education
Riverside Community College