Alejandra Puentes
San Diego
Summary
Flexible hard worker ready to learn and contribute to team success. With my past work experiences I have mastered my costumer service and communications skills as well as problem solving. I have excellent team work skills and adhere to any circumstance.
Overview
11
11
years of professional experience
Work History
Patient Service Representative
San Ysidro Health
San Diego
05.2022 - 05.2024
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Performed administrative duties such as filing, faxing, photocopying.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Reviewed patient accounts for accuracy on a regular basis.
- Assisted with scheduling follow-up appointments according to provider availability.
- Adhered to HIPAA regulations when handling confidential patient information.
- Ensured that all necessary documentation is completed prior to discharge of patient.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Documented and managed patient information in computer system.
- Answered patient questions and fielded complaints to resolve issues.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
Assistant Supervisor
Ymca
Chula Vista
06.2017 - 04.2021
- I started out as a youth leader , which I had to organize activities for kids
- When I moved up to an assistant supervisor I had to multitask
- My job was to be in charge of a site , organize week long schedules, do all the paper work needed for the government .
- Coordinated daily activities and supervised staff to ensure efficiency.
- Assisted in the development of operational policies, procedures and standards.
- Monitored employee performance and conducted regular reviews to identify areas for improvement.
- Provided feedback on employees' performance and assisted with disciplinary action when necessary.
- Resolved customer complaints promptly and effectively.
- Ensured safety regulations were followed at all times by employees.
- Trained new staff members on company policies, procedures and job expectations.
Retail Associate
Ps from Aeropostale
01.2014 - 01.2015
Dance Teacher Assistant
Southwest High School
01.2013 - 01.2014
Sales Associate
Burlington Stores
San Diego
- My duties where cashier and costumer service.
Dental Assistant/Receptionist
Clinica Denta Playas
Tijuana
- My job was to answer a busy phone with clients wanting to make appointments or that had questions
- Also I had to work with computers and transfer all the clients information into a program and at the end of my shift had to send report to the dentist colleges in a very fast period of time.
Sales Associate
Forever 21
San Diego
- I was responsible for greeting costumers and I had to provide an excellent costumer service
- I also worked as a cashier
- Handling money.
Education
High school or equivalent -
Southwestern Community College
Skills
- Medical Billing
- Appointment Scheduling
- Recording histories
- Appointment confirmation
- System updates
- Reception Management
- Eligibility Determination
- Medical filing
- Medical insurance
- FLUENT IN Spanish
- Scheduling appointments
- Medical terminology knowledge
- HIPAA Compliance
- Insurance Verification
- Patient Intake
- Office Administration
- Customer Service
- Payment Collection
- Sterilization procedures
- Medicaid
- Cross-cultural sensitivity
- Healthcare industry understanding
- Post-Discharge Care Coordination
- Multitasking and Organization
- Training Coordination
- Problem-Solving
- Work Quality Evaluation
- Quality Assurance
- Registration and Admissions
- Financial Procedures Adherence
- Registration management
- Patient Education
- Fee Collection
- Medical Terminology
- Referral Coordination
- Flexible Schedule
- Information Collection
- Payment Processing
- Relationship Building
- Insurance Billing
- Team Collaboration
- Team Leadership
- Call Screening
- Phone and Email Etiquette
- Patient Registration
- Process Improvement
- Registration and Scheduling
- Communicating to Patients and Families
- Calm and Effective Under Pressure
- Caring and Empathetic
- Administrative and Office Support
- Evaluating Quality of Care
- Providing Information and Resources
- Gathering Information from Patients
- Documenting and Recording Information
- Explaining Policy and Procedures
- Database Search and Data Entry Skills
- Resolving Problems
- Patient Needs Assessment and Referral
- Knowledge of Community Services and Programs
- Building Rapport and Credibility
- Patient Confidentiality and Data Security
- Punctual and Hardworking
- Active Listening
Languages
Spanish, English
First Language
Timeline
Patient Service Representative
San Ysidro Health
05.2022 - 05.2024
Assistant Supervisor
Ymca
06.2017 - 04.2021
Retail Associate
Ps from Aeropostale
01.2014 - 01.2015
Dance Teacher Assistant
Southwest High School
01.2013 - 01.2014
Sales Associate
Burlington Stores
Dental Assistant/Receptionist
Clinica Denta Playas
Sales Associate
Forever 21
High school or equivalent -
Southwestern Community College
Similar Profiles
Mariana VegaMariana Vega
Medical Assistant 2 at San Ysidro Health/ San Diego PaceMedical Assistant 2 at San Ysidro Health/ San Diego Pace
Cecilia PradoCecilia Prado
Referral/Prior Authorization Specialist at San Diego PACE, San Ysidro HealthReferral/Prior Authorization Specialist at San Diego PACE, San Ysidro Health
Diana E. ContrerasDiana E. Contreras
Patient Access Representative at San Ysidro Health Center Behavioral HealthPatient Access Representative at San Ysidro Health Center Behavioral Health
Jonathan SantosJonathan Santos
Referral Specialist at San Ysidro HealthReferral Specialist at San Ysidro Health
Ian PiferIan Pifer
Student Volunteer at TRIO Upward BoundStudent Volunteer at TRIO Upward Bound