BERGER MBAYA KADINDA
Mississauga,Canada
Summary
Customer Service Representative with proven success in high-pressure sales and account management settings. Demonstrates strong communication and problem-solving skills, effectively addressing diverse customer needs. Expertise in conflict resolution, data entry, and customer relationship management enhances productivity and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Security Officer
Gardaworld
04.2023 - 08.2024
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Gathered customer feedback through surveys and used the data to improve customer service.
Customer Service Representative
Telus Corporation
02.2022 - 08.2024
- Answered inbound calls, chats and emails to facilitate customer service.
- Contacted customers about potential service upgrades, new services and account changes.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Supported sales team members to drive growth and development.
PREPARATEUR DE COMMENDE
Loblaws Groupe
07.2022 - 03.2023
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Monitored inventory levels and documented replenishment requirements.
- Operated handheld scanners and computer terminals to document updates.
Customer Service Manager
ALTOPEST
07.2019 - 08.2021
- Assigned work and monitored performance of project personnel.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Analyzed business performance data and forecasted business results for upper management.
Education
Bachelor of Science - IT Soafware
Institut Superieure De Science D'informatique Et Analyse Kinshasa
10.2018
Some College (No Degree) - Security Agent
GardaWold
Montreal, QCSome College (No Degree) - FIRST AID
GardaWord
High School Diploma - undefined
Institut Lumumba Kinshasa
07.2014
Skills
- Surveillance techniques
- Incident reporting
- Customer service
- Team building
- Inventory management
- Attention to detail
- Building evacuation
- Hazardous materials response
- Database query software
- Microsoft Office
Languages
French
English
Affiliations
- Groupe français d’éducation nouvelle, 2017 - présent
- Société des professionnels du marketing, 2018 - présent
Timeline
Security Officer
Gardaworld
04.2023 - 08.2024
PREPARATEUR DE COMMENDE
Loblaws Groupe
07.2022 - 03.2023
Customer Service Representative
Telus Corporation
02.2022 - 08.2024
Customer Service Manager
ALTOPEST
07.2019 - 08.2021
Some College (No Degree) - Security Agent
GardaWold
Some College (No Degree) - FIRST AID
GardaWord
High School Diploma - undefined
Institut Lumumba Kinshasa
Bachelor of Science - IT Soafware
Institut Superieure De Science D'informatique Et Analyse Kinshasa
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