BENJAMIN AKPEKE ANAKE
Jasper ,AB
Summary
Highly motivated and professional housekeeping expert with a strong commitment to delivering exceptional service and maintaining impeccable cleanliness in hotel accommodations. Demonstrated ability to effectively manage multiple cleaning and maintenance tasks simultaneously, utilizing extensive knowledge of equipment, products, and best practices. Committed to completing tasks efficiently and upholding high standards, while skillfully handling guest inquiries and prioritizing guest satisfaction in a professional manner.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Housekeeping Attendant
Fairmont Jasper Park Lodge
05.2024 - 11.2024
Housekeeper Deck Supervisor
CARNIVAL UK CRUISE SHIP
11.2023 - 05.2024
Housekeeping Supervisor
INTERCONTINENTAL HOTEL, 5* HOTEL
07.2021 - 11.2023
Housekeeping Team Leader
EMIRATES PALACE HOTEL, 5*HOTEl
06.2016 - 06.2021
Housekeeping Room Attendant
SOLITUDE HOTEL
03.2015 - 05.2016
- Trained and mentored all new colleagues to maximize quality of service and performance
- Worked closely with front-office to strategically manage room cleaning in conjunction with check in and departure times
- Worked with front desk to respond promptly to guest requests, maximizing customer satisfaction
- Completed schedules, shift reports and other business documentation in accurate and timely manner
- Check rooms and common areas, including stairways and lounge areas, for cleanliness
- Schedule shifts and arrange for replacements in cases of absence
- Creative Problem Solving: - Resolved product issue through consumer
- Computer Proficiency - Used Microsoft, opera, Excel to develop inventory tracking spreadsheet
- Effective Communication - Followed up and kept track of expected orders from the court and correspondence from opposing attorneys
Education
High School Certificate -
Island Center
Lagos Nigeria 12.2012
Diploma - Computer Applications
Imperial Computer Collage
Cross River State Nigeria 08.2011
Skills
- Microsoft, opera, excel and PMS
- Room inspection and attention to details
- Motivating people building teamwork
- Sociable, adaptable and effective
- Training, mentoring and tasks scheduling
- Customer Service
- Chemical Handling
- Team performance management
- Complaint Investigation and problem solving
- Safety Protocols
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 17 staff members.
- Achieved Results by completing deep cleaning projects with accuracy and efficiency.
- Documented and resolved guest complaints which led to guest satisfaction.
Personal Information
- Nationality: Nigerian
Languages
English
Full Professional
Certification
- Communication and complaint handling training certified
- Certificate of best scores performance for LQA (Leading Quality Assurance 2017)
- 2 Times employee of the month certificates in Emirates Palace Hotel
- 17 Times guest excellent feedback recognition certificates in Emirates Palace Hotel
- Best towel folding certificate in Emirates Palace Hotel 2017
- Best performance of the year certificate award in Solitude Hotel Lagos Nigeria 2013
Timeline
Housekeeping Attendant
Fairmont Jasper Park Lodge
05.2024 - 11.2024
Housekeeper Deck Supervisor
CARNIVAL UK CRUISE SHIP
11.2023 - 05.2024
Housekeeping Supervisor
INTERCONTINENTAL HOTEL, 5* HOTEL
07.2021 - 11.2023
Housekeeping Team Leader
EMIRATES PALACE HOTEL, 5*HOTEl
06.2016 - 06.2021
Housekeeping Room Attendant
SOLITUDE HOTEL
03.2015 - 05.2016
- Communication and complaint handling training certified
- Certificate of best scores performance for LQA (Leading Quality Assurance 2017)
- 2 Times employee of the month certificates in Emirates Palace Hotel
- 17 Times guest excellent feedback recognition certificates in Emirates Palace Hotel
- Best towel folding certificate in Emirates Palace Hotel 2017
- Best performance of the year certificate award in Solitude Hotel Lagos Nigeria 2013
High School Certificate -
Island Center
Diploma - Computer Applications
Imperial Computer Collage
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