Michelle Cañete
Happy Valley-Goose Bay,NL
Summary
Customer service with customer comes first approach.
Detail oriented and can adapt easily to new concepts, responsibilities and environment.
Responsible, efficient and flexible.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Housekeeping Attendant
Hotel North 2
07.2023 - Current
- Enhanced guest satisfaction by maintaining clean and organized environment in all assigned areas.
- Provided exceptional customer service, addressing guest concerns promptly and professionally.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
Complex Banquet Admin
Hilton Dubai Al Habtoor
05.2023 - 07.2023
- Improved department efficiency by streamlining processes and implementing new strategies.
- Managed team of employees, ensuring their professional development and growth within company.
- Oversaw daily operations, ensuring smooth workflow and timely completion of tasks.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Complex Groups Conference and Events Coordinator
Hilton Dubai Al Habtoor
02.2023 - 05.2023
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Gathered and organized materials to support operations.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Executive Admin/F&B Sales Coordinator
The Westin Abu Dhabi Golf Resort and Spa
03.2022 - 02.2023
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Collaborated with marketing team to develop targeted promotional materials and campaigns.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Reservation Sales Agent
The Ritz-Carlton Abu Dhabi, Grand Canal
05.2019 - 02.2022
- Boosted customer satisfaction by efficiently managing reservation inquiries and accurately booking travel arrangements.
- Maintained high-quality service standards by swiftly resolving guest issues and addressing special requests.
- Increased revenue with upselling techniques and promoting additional services or packages to guests during reservation process.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Handled billing information over phone.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Reservation Agent (Pre-Opening)
Hilton Garden Inn Al Jadaf Culture Village
10.2018 - 04.2019
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Maintained high levels of efficiency by managing multiple phone lines and email correspondence for reservation requests and adjustments.
- Collaborated with team members to streamline reservation processes, ensuring seamless guest experience from booking to checkout.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Guest Service Officer - Reservation
Conrad Dubai
08.2015 - 10.2018
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Maintained detailed records of guest reservations, preferences, and special requests to personalize their stay.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness.
Room Attendant
Conrad Dubai (Pre - Opening)
07.2013 - 08.2015
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Reduced guest complaints by maintaining high standard of cleanliness in all assigned rooms.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
Spa Attendant/ Room Attendant
Grand Hyatt Dubai
05.2011 - 05.2013
- Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment.
- Assisted in increasing spa revenue by effectively promoting and upselling various treatments and products.
- Replenished locker room linens, robes and sandals to maintain adequate supplies for guests.
- Collaborated with management team, promoting efficient and effective coatroom operation.
- Promptly responded to all requests for assistance.
Education
Health Care Certificate - Health Care Assistant
University of Negros Occidental-Recoletos
Bacolod City, Negros Occidental12.2004
Bachelor of Science - Banking and Finance
Central Negros College
San Carlos City, Negros Occidental03.2000
Skills
- Excellent in English Communication Skills
- Computer literate in MS Office application excel, PPT and Opera
- ONQ, OASYS, OPERA, HOTSOS, Avaya, MARSHA and Eat2Eat system
- Guest Service
references
REFERENCES WHO CAN VOUCH MY CAPABILITIES AND CHARACTER CAN BE PROVIDED UPON REQUEST.
Languages
English
Professional Working
Timeline
Housekeeping Attendant
Hotel North 2
07.2023 - Current
Complex Banquet Admin
Hilton Dubai Al Habtoor
05.2023 - 07.2023
Complex Groups Conference and Events Coordinator
Hilton Dubai Al Habtoor
02.2023 - 05.2023
Executive Admin/F&B Sales Coordinator
The Westin Abu Dhabi Golf Resort and Spa
03.2022 - 02.2023
Reservation Sales Agent
The Ritz-Carlton Abu Dhabi, Grand Canal
05.2019 - 02.2022
Reservation Agent (Pre-Opening)
Hilton Garden Inn Al Jadaf Culture Village
10.2018 - 04.2019
Guest Service Officer - Reservation
Conrad Dubai
08.2015 - 10.2018
Room Attendant
Conrad Dubai (Pre - Opening)
07.2013 - 08.2015
Spa Attendant/ Room Attendant
Grand Hyatt Dubai
05.2011 - 05.2013
Health Care Certificate - Health Care Assistant
University of Negros Occidental-Recoletos
Bachelor of Science - Banking and Finance
Central Negros College