Benjamin Van Doorn

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Utilized company software to track customer interactions efficiently, ensuring proper documentation of all transactions.
• Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
• Conducted comprehensive policy reviews for clients, identifying gaps in coverage and recommending appropriate solutions.

• Determined and adjusted subject position, props and lighting equipment while selecting camera angles to optimize final product

• Digitally edited photos to enhance appearance

• Photographed high-quality images for various dealerships including Mercedes Benz, Acura, Mazda & Subaru

• Experimented with different lighting effects to

deliver unique images

• Took photos from different angles and perspectives to capture perfect images

• Edited, toned, captioned and uploaded photographs for publication.

• Pleasantly greeted customers and asked open­ ended questions to better determine needs

• Maintained high customer satisfaction standards to meet or exceed targets

• Developed estimates by costing materials, supplies

and labor

• Developed documentation and logs of implemented solutions and generated and submitted reports

• Informed customers of service specials, completion times and service expenses to provide exemplary customer service

• Enhanced productivity levels by anticipating needs and delivering outstanding support.

• Completed customer orders and warranty services according to manufacturer specifications

• Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases

• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues

• Replaced damaged, missing or defective parts with new and refurbished components

• Maintained accurate records of time and materials required to perform repairs and service.

• Demonstrated process of preventive maintenance and visual inspections to junior mechanics

• Completed full vehicle inspections to check for

leaks, damages and other issues of concern

• Maintained functionality and reliability of engines, machines and systems through regular diagnostic checks.

• Retrieved grocery carts and baskets from lot and various site locations

• Worked together with cashiers to guarantee customer satisfaction

• Illustrated excellent commitment and strong work ethic with consistent attendance

• Trained new employees on warehouse protocols and answered task-related inquiries to help with job role adjustment.