Benjamin Robison

• Prepared reports on client's grasp of daily living skills, behavioral needs, and family home life for purpose of determining eligibility for specialized services relating to disability.
• Coordinated and monitored services in place for client for determining need of continued funding and determining appropriateness for client's needs.
• Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
• Managed a high volume of client requests via telephone, email, and SMS messages on a daily basis and kept detailed notes on all correspondence in client database.

• Maintained accurate documentation of client progress, ensuring compliance with regulatory requirements and facilitating effective communication among team members.
• Enhanced parent involvement by conducting regular meetings and providing resources for continued success outside therapy sessions.
• Incorporated play-based therapy into sessions, increasing motivation while targeting relevant skill development areas such as communication or social cognition.

• Communicated clearly and professionally with coworkers and management

• Maintained high standards of customer service during high-volume, fast-paced operations

• Mastered point of service (POS) computer system for automated order taking

• Upheld high standards of professionalism while interacting with customers, coworkers, and supervisors alike.
• Collected shopping carts from parking lot and maintained parking lot cleanliness.
• Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
• Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.