BENJAMIN GAHIZI
Toronto,Canada
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Bilingual Customer Service Representative
Hot Spot Auto Parts
02.2023 - Current
- Responded to customer requests for products, services, and company information.
- Investigated and resolved accounting, service and delivery concerns.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Sales Associate
International Automotive Components Group
01.2020 - 12.2022
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Managed returns, exchanges and refunds in accordance with store policy.
Data Entry Clerk
Merrithew
01.2019 - 01.2020
- Scanned documents and saved in database to keep records of essential organizational information.
- Organized, sorted, and checked input data against original documents.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Education
Civil Engineering Technology -
Seneca College
04.2019
Skills
- Interpretation support
- Customer support
- Database maintenance
- Complaint tracking
- Teamwork and collaboration
- Microsoft Office
Languages
French
Timeline
Bilingual Customer Service Representative
Hot Spot Auto Parts
02.2023 - Current
Sales Associate
International Automotive Components Group
01.2020 - 12.2022
Data Entry Clerk
Merrithew
01.2019 - 01.2020
Civil Engineering Technology -
Seneca College
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