POO SABAPATHY
Langley
Summary
Seeking a challenging role in a reputable organization that values quality customer care and professional development.
Customer service professional with history of delivering bilingual support and ensuring client satisfaction. Known for resolving issues efficiently and improving customer experiences. Team-oriented and adaptable, excelling in communication and problem-solving. Experienced to the fullest for the betterment of customer relationships and working with individuals with special needs and in different cultures.
Overview
18
18
years of professional experience
Work History
Bilingual Customer Service Representative
HGS
01.2024 - Current
- Assisted customers with English-French language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated only major issues to supervisor.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Consistently maintained a professional demeanor under pressure during challenging customer interactions.
- Collaborated with other departments as needed to resolve customer issues that required cross-functional support
- Demonstrated cultural sensitivity when interacting with international customers, adjusting communication style as necessary for optimal understanding.
- Contributed to a reduction in customer complaints by quickly identifying and addressing root causes of dissatisfaction.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Gained customer trust by providing knowledgeable and accurate information in both English and French.
Medical Health Officer
Ministry of Health and Wellness
07.2007 - 12.2023
- Conducted rigorous evaluations of healthcare facilities to maintain high standards of hygiene and safety.
- Improved community health by implementing effective disease prevention and control programs.
- Ensured timely access to essential medical services by coordinating efficient patient referrals and transportation systems.
- Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Education
Medical Office Assistant Certificate -
Alison
04.2024
BSC - Medicine and science
SSR Medical College
12-2005
Certification in Management -
CAMT
01.2022
Skills
- Translation and Interpretation
- Bilingual Customer Support
- Cultural sensitivity
- Active listening
- Team collaboration
- Interpretation support
- Problem resolution
Hobbies and Interests
- Yoga and Wellness
- Gardening
- Playing Badminton
Languages
English (IELTS 8.5)
Native or Bilingual
French (PSC Canada- C2)
Native or Bilingual
Timeline
Bilingual Customer Service Representative
HGS
01.2024 - Current
Medical Health Officer
Ministry of Health and Wellness
07.2007 - 12.2023
Medical Office Assistant Certificate -
Alison
Certification in Management -
CAMT
BSC - Medicine and science
SSR Medical College
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